Original URL: http://www.theregister.co.uk/2010/05/10/stansted_closed/

IT failure downs Stansted systems

Online check-in goes offline

By John Oates

Posted in CIO, 10th May 2010 07:55 GMT

Stansted Airport is getting back to normal this morning after an IT failure caused the closure of internet and automatic check-in systems earlier today.

Register reader Paul - our spies are everywhere - said systems at Stansted had been down since his arrival at 4am. He said he was at the back of a very long queue as staff worked to check luggage in manually.

He was amused to hear the woman in front of him asking staff if they'd tried rebooting. Staff were having to hand write baggage labels and boarding passes.

By 8.30am a spokesman for BAA, operator of Stansted Airport, said: "Internet and automatic check-in systems went down this morning but were back up by about twenty to eight. We're back to normal now." He said the failure related to back-end systems and the cause was still being investigated.

Most European airports are reopening as normal this morning after more disruption and delays caused by Icelandic volcanic ash. UK airports are all open, although some Scottish terminals were closed over the weekend. ®