Original URL: http://www.theregister.co.uk/2008/10/22/oracle_bea_support_outage/

Oracle cites 'screw up' for BEA support outage

No conspiracy here folks, move along

By Gavin Clarke

Posted in Applications, 22nd October 2008 19:00 GMT

Oracle has moved to re-assure users on legacy versions of BEA Systems software their products are safe, after online support became suddenly unavailable.

The database giant blamed a "logistical screw up" in moving WebLogic and AquaLogic upgrades, services packs, and old release from the old BEA site to Oracle's Technology Network (OTN) and denied rumors it's killed support for legacy versions.

Such an act, if true, would run counter to Oracle's stated aim of lifetime support for software it's acquired, such as WebLogic and AquaLogic, and mean customers have to switch to Oracle's software.

Mike Lehmann, a member of Oracle's core application server runtime product management team, has taken to the web to calm concerns. "Some folks seem to think that this means we have suddenly dropped support for older products because they are no longer available. This could not be further from the truth," he blogged.

"All products will be supported per the lifetime support policy on Oracle.com and will remain available for download for their lifetime."

It's the third outage to hit Oracle's web site in as many months, and the problem seems to have cropped up as Oracle moved older BEA applications from commerce.bea.com to OTN.

He warned users are unlikely to get support back before the end of October, adding they should log a service request with BEA support at http://support.bea.com. Current versions of BEA's software can still be downloaded from here and here, according to Lehmann, although we experienced problems loading the page. ®