Original URL: http://www.theregister.co.uk/2007/02/01/easynet_email_problems/

Easynet sorry for email problems

Nine days and counting

By John Oates

Posted in Broadband, 1st February 2007 15:07 GMT

Easynet has had intermittent email problems for over nine days and is still struggling to fix them.

We were contacted by an unimpressed customer: "We use Easynet POP email services for our corporate email. Delays and outages began around 23 January and have been causing serious problems ever since. Annoyed customers are wondering why we haven't dealt with email queries when, in fact, we haven't received their emails."

We asked Easynet what had gone wrong and when it would be fixed, and got the following statement:

We are very sorry that some customers have experienced intermittent delays with incoming mail to the Easynet mail system. We monitor our network very closely and the moment we identify a delay to a customer's email service, we investigate thoroughly, and immediately work to resolve it.

We have a series of works planned to alleviate any short term issues, and also have longer term work in planning to refresh the infrastructure that we use for the mail service. We plan to migrate our customers to this new infrastructure during Q2 of 2007.

Easynet's email status page is here. ®