Original URL: http://www.theregister.co.uk/2006/10/26/vendor_accessibility_guidelines/

Does accessible product = assessible vendor?

Evaluating usability

By Peter Abrahams

Posted in Business, 26th October 2006 09:09 GMT

Comment When evaluating how accessible a product is, I do not just look at the product itself but at the whole sales lifecycle. It is not much point having a wonderfully accessible product if the user cannot find out about it or effectively use it.

Also looking at the whole cycle gives me a view as to how committed the company is to the concepts of accessibility and usability and how much they are just trying to get ticks in the right boxes.

So what are the various components of the sales lifecycle to look at? Here is my list:

I do not believe this list is unreasonable and I believe that if product vendors would build accessibility into their ethos and into the development process then none of these requirements would be a major hurdle. Thinking through this whole process will improve the quality of the product and its usability for all users.

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