Original URL: http://www.theregister.co.uk/2005/11/22/eclipse_broadband/

Eclipse broadband no longer titsup

And...relax

By Tim Richardson

Posted in Broadband, 22nd November 2005 12:57 GMT

Eclipse Internet says its broadband service is now back to normal after going titsup yesterday evening although punters may have to reset their kit to restore their connection.

Engineers at the Exeter-based ISP - which has around 60,000 broadband users and is owned by Hull-based Kingston Communications - worked into the evening to resolve the problem which left thousands of users without net access.

But one business punter who contacted El Reg was disappointed at the way the outage was handled.

"We are still without ADSL Internet access 16 hours after a failure at Eclipse. We are extremely disappointed by the lack of effort that Eclipse have made to keep their customers informed about this issue. Their customer services number is unobtainable and technical support gives a brief recorded message and then cuts off."

In a statement the ISP told us: "There was an outage on Eclipse Internet's ADSL platform 16:53 on Monday 21st November affecting a large proportion of our broadband customers. Service has now been restored.

"During this period call volumes to our help desk have been high and we apologise for any inconvenience this may have caused.

"Engineers will continue to closely monitor the platform throughout the day. Some users may find authentication slower than usual and may need to reconnect. Users who are unable to connect following this issue are urged to reset their ADSL hardware." ®