Original URL: http://www.theregister.co.uk/2005/01/27/bt_broadband_system/

900 BT biz punters snagged by BT 'system problem'

SNAFU

By Tim Richardson

Posted in Small Biz, 27th January 2005 10:29 GMT

Some 900 UK businesses have been left without broadband following a BT cock-up.

The firms affected were all BT Business Broadband static IP punters who were due to have their service speeds doubled between January 14 - 19.

BT had previously announced plans to double broadband speed at no extra cost for business users, in its "continuing drive to give our business customers the tools they need to really harness broadband".

But due to a "system problem" last week, 900 or so business customers have been left high and dry without high speed net access.

A spokesman for the telco said that all those affected should be sorted within the next couple of days or so, although it "could be longer".

Engineers carried out a system update on Tuesday night to prevent other customers from being caught by the glitch.

Separately, around 2,000 BT business broadband punters had their service interrupted on January 20 following a 45-minute outage caused by a network failure, BT confirmed today. ®

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