Original URL: http://www.theregister.co.uk/2003/06/02/bargain_hosts_disappears_thousands/

Bargain Hosts ‘disappears’ thousands of sites

Despite server fixes

By John Leyden

Posted in Media, 2nd June 2003 14:04 GMT

A punter angry at continued problems with Web hosting firm bargainhost.co.uk has set up a protest site to publicise his concerns.

Ian Stacey's site was set up last week after he was left without email from or FTP access to a football supporters' site, Northern Canaries, hosted by bargainhosts.co.uk. More than a week on from the initial disappearance of the site service is yet to be restored.

On 23 May many of the estimated 5,000 sites hosted by bargainhosts.co.uk 'disappeared' only to be replaced days later with default Apache installation pages.

Reg reader Antony Gorman, who runs the www.objectmonkey.com site, has experienced problems to similar to newsgroup reports here and here.

"Their [bargainhosts.co.uk] site is back up but a huge number of their customers sites (including mine) have been deleted. We are without any ftp, pop, or control panel access so we can't restore our sites from our own backups."

Gorman said a statement by Bargain Host IT Manager James Innes, on 29 May, reporting that the problems - blamed on an outage of two servers - had been fixed are misleading because many users remain without access to their sites.

The latest problems follow the defacement of an estimated 1,500 sites hosted by baraginhosts.co.uk in April.

Criticisms voiced in April about inadequate response to customer support queries have grown with the latest problem.

Docklands-based Bargain Host isn't listed by directory enquiries and our attempts to get a response to an email (sent on Friday) asking for comment on the problem have drawn a blank. ®