Original URL: http://www.theregister.co.uk/2002/10/01/bto_emails_service_cap_sob/

BTo emails service cap sob story

Snot fair

By Tim Richardson

Posted in Media, 1st October 2002 19:14 GMT

BTopenworld has begun sending out bleeding heart emails to its punters informing them that its is capping its flat-fee AnyTime package.

It seems some naughty people use the service too much and this isn't "fair", says BTo. "We're making some changes to your service in order to maintain the quality and reliability of Internet connection for all our users," it says.

"We're changing our Terms & Conditions and introducing a monthly usage quota of 150 hours' Internet access. This works out at an average of five hours a day, every day. Based on your recent usage this is a lot more than you're likely to need," it reasons.

The reason it's doing this, explains BTopenworld, is because there are some customers who keep their computers connected to the Internet for long periods of time.

"This affects the level of service everyone else receives across your network, and isn't fair on you and others.

"Levelling the playing field with a fair and reasonable usage level for all will help us give everyone a reliable quality of service." Bless. ®

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