Vizzavi has botched its attempt to upgrade its platform leaving thousands of users without access to their email.

The upgrade was expected to be started and completed yesterday. But it's clear Vizzavi's attempt at Euro-unification has failed. Miserably.

Thousands of users have been left without access to their email - and it could take until Thursday before the problems are resolved.

No one at Vizzavi's HQ in Berkshire was available for comment - yet another example of dotcoms going into hiding at the first whiff of trouble. Thankfully, customer support sang like a karoake canary on acid.

"We've been experiencing a few problems - our systems keep crashing," said tech support.

"Our call centres are struggling too.

"We've had to transfer 20,000 people across to the new platform and we're doing it in chunks," he said.

It's not known whether the upgrade has just affected users in the UK or throughout Europe.

Last week Vizzavi - a joint venture between the Vivendi and Vodafone - said the move was designed to "bring us in line with the rest of Europe". ®

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