Dale Vile

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Dale Vile is CEO and research director at Freeform Dynamics, a business he founded in 2005 to help guide IT pros on which technology to buy. During his time in IT, he has worked for large end user organisations and vendors, and has run both channel programmes and a reseller business.
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Complexity killed the IT quality of service ...

“Ring, ring...” “IT support. How can I help you?” “The system’s really slow. It’s taking about a minute to save stuff. Normally it’s only a few seconds.” “How long has this been going on?” “About 20 minutes, and the backlog is building up. It slowed down yesterday too, but then seemed to right itself after about 10 minutes …
Dale Vile, 19 Jul 2011
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'Backward' resellers impede cloud progress. Yeah, right

Comment Dale Vile headshot I have conducted a lot of interviews recently with vendors, resellers and systems integrators about why it is proving so hard to motivate the traditional IT channel to get on board with cloud. There are some examples of success, but scaling up action beyond a minority of niche partners or risk takers seems …
Dale Vile, 08 Jun 2011
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Optimising IT isn’t all about the cloud

Are you sick of cloud computing being shoved down your throat as the answer to all IT delivery problems? Or perhaps you are a convert and can't get enough of the 'C' word. Well we at Freeform Dynamics are pretty fed up with having the same sorts of discussions over and over again. It's getting a bit wearing having to keep on …
Dale Vile, 15 Apr 2011
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When information sharing goes wrong

Workshop One of the most troubling phone calls I have ever received was from the irate managing director of an IT reseller. I was working as a channel manager for a major software company at the time and the complaint was that we had a leak. Extreme carelessness After a bit of investigation, we figured out what had happened. A few …
Dale Vile, 14 Apr 2011
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Help! I'm in an abusive relationship with my supplier

Workshop In a previous article we highlighted the various ways in which sales and service functions can be broken. If you are on the receiving end, then you have a legitimate right to protest and demand that things be made better. But some customers are troublesome for no good reason. They have been supplied with a good product or …
Dale Vile, 13 Apr 2011
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The weakest link in Software as a Service

The delivery of cloud based application functionality via the Software as a Service (SaaS) model frequently sparks security-related concerns. In our latest workshop on hosted apps, Reg readers have been very forthcoming about their nervousness in this area. In parallel with the workshop, however, we have been gathering data …
Dale Vile, 26 Jan 2011
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SaaS and Security

Tech Panel The security discussion around Software as a Service (SaaS) is pretty lively. It is common to hear IT professionals question whether service providers can be trusted to look after business data. We are trying to determine how real the risk actually is, and how it compares to risks currently associated with data storage in house …
Dale Vile, 06 Jan 2011
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Will the cloud mean joblessness for you?

You’ve heard the rhetoric: Cloud computing changes everything. The days of the enterprise data centre and the small business computer room are numbered. At some point in the not too distant future, you’ll be switching off the last server, turning out the lights, and looking for a career change. The sad thing is that some …
Dale Vile, 29 Oct 2010

Desktop pleasure, desktop pain

Let's face it, the desktop and laptop environment is one of the major points at which the rubber meets the road when it comes to business computing. From a user perspective, the machine they use is the gateway to IT, and its performance and reliability plays a big part in determining levels of satisfaction. But if you’re …
Dale Vile, 03 Sep 2010
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The pain and promise of x86 servers

Reader Study Advances in x86 server technology have been relentless. Year-on-year improvements in price-performance and advances in power efficiency have driven down the costs of commodity-based infrastructure. At the other end of the spectrum, you can now pretty much build your own virtual supercomputer or mainframe with modern x86 clusters …
Dale Vile, 10 Aug 2010
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Should your data centre look more like Google’s?

Reader Study With all the talk of cloud, some are predicting the death of the enterprise data centre. The argument is that renting capacity from a service provider reduces costs and therefore owning your own facility in the future will become an extravagant luxury that few will be able to justify. For those not buying this line of thinking …
Dale Vile, 09 Aug 2010
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Apple in the workplace

Mini Poll Apple's success as a manufacturer of consumer electronics is beyond question. The kit has become an accepted part of many people's lives, and the brand is one of the most well respected and desired on the planet. You might think this is good or bad. You might not care. This is secondary to the fact that the Apple phenomenon is …
Dale Vile, 30 Jun 2010
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Resurrecting old jargon

Lab No one disputes the fact that there’s a lot of data kicking around in most businesses. Neither are there arguments about how hard it is to find relevant information when you need it. Sure, there are exceptions, and some very progressive businesses manage their so called ’information assets’ extremely well, but for most of the …
Dale Vile, 08 Jun 2010
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But is that really cloud computing?

Some have accused me of being a cloud computing sceptic, and it’s true that I have not been one for pulling punches in some of my previous articles on the topic (see here, here, here and here, for example). Let’s be absolutely clear, though - my criticisms have largely been around the language and messaging used by vendors, …
Dale Vile, 13 May 2010
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Dumb questions on server computing

Lab Poll You listen to some marketeers and it’s all so simple. Whatever form of server computing they are promoting is assumed to be the answer to everything. Back in the real world, servers are obviously used for all kinds of stuff, from running boring back office systems, through highly dynamic Web applications, to core activities …
Dale Vile, 23 Apr 2010
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But is that really cloud?

Reader Mini-Poll Cloud computing is one of the most talked about topics in the industry at the moment. One of the difficulties, however, is that it is sometimes hard to work out exactly what people mean by it. Different vendors and service providers use the term in relation to some quite different types of offering. Various well-meaning …
Dale Vile, 16 Apr 2010
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To connect or not to connect?

Workshop Following our recent discussion of the pros, cons and practicalities of hooking up your ERP system to the outside world, we thought it would be good to tap into the views of Reg readers on the topic. So we put up a poll with an open comment facility and, true to form, almost 50 readers came back with their own experiences at the …
Dale Vile, 12 Apr 2010
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ERP sans frontières

Workshop There was a time when the terms ‘ERP’ and ‘back office systems’ were almost synonymous, reflecting that the original incarnations of ERP offerings were very much concerned with processes running within the physical walls of the organisation. Over the years, though, functionality has expanded and integration capability evolved …
Dale Vile, 06 Apr 2010
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How not to screw up an ERP implementation

Workshop OK, so perhaps we were a bit ambitious with the title of this article. With so many variables and dependencies involved in an ERP implementation, it would be somewhat naive to claim there is a sure-fire formula for success. Nevertheless, feedback from Register readers in our current workshop and the general experience of those …
Dale Vile, 31 Mar 2010
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Biting the bullet on ERP implementation realities?

Mini Poll In this week's ERP workshop poll, we get right into the specifics of what makes or breaks an implementation project in the real world. If you have experience or opinions on this, we'd appreciate your input. READER POLL: BITING THE BULLET ON IMPLEMENTATION REALITIES? 1. What is your experience of ERP implementations? …
Dale Vile, 30 Mar 2010
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Choosing an ERP implementation partner

Workshop Enterprise Resource Planning (ERP) has been around for a long time, yet there is no de facto guide to making it work or any guarantee that you'll get what you want if you invest in it. Yet many thousands of instances of ERP from a range of software vendors are in play today. Despite the uncertainties, businesses make it work. So …
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ERP deniers their own worst enemy

Workshop As new ideas and technologies emerge and develop in IT, we typically go through a maturity curve. Lots of problems are reported in the early days as a result of unproven products and lack of market ‘know how’ which gradually disappear over time as offerings become more robust, experience is gained, and best practices are defined …
Dale Vile, 26 Mar 2010
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Selecting an ERP supplier - the pitfalls and practicalities

Workshop The selection of an ERP system is a pretty strategic decision for most companies. Software of this kind tends to operate at the core of your organisation, and can therefore have a big impact on business robustness, efficiency and flexibility. Furthermore the time, resources and disruption generally associated with ERP …
Dale Vile, 25 Mar 2010
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Customise the app or modify your business?

Mini Poll When implementing ERP, should you expect to tailor the product to your business or change your processes to match the product? It’s a key philosophical question that anyone who has implemented this kind of system will probably have an opinion on. This week’s poll looks at how this and other factors have an impact on supplier …
Dale Vile, 24 Mar 2010
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Telcos to deliver VaaS

This is hilarious or sad, whichever way you look at it. Eyeing the Twitter feed last night, I saw someone had tweeted a question about whether carriers were going to be moving to VaaS – ‘Voice as a Service’. When I asked if this was a joke, the reply was that a couple of telcos in the US were already starting to use this …
Dale Vile, 23 Mar 2010

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