Dale Vile

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Dale Vile is CEO and research director at Freeform Dynamics, a business he founded in 2005 to help guide IT pros on which technology to buy. During his time in IT, he has worked for large end user organisations and vendors, and has run both channel programmes and a reseller business.
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Are you slaving away on the wrong projects?

One of the hardest decisions that the IT department faces was highlighted in a very lively Regcast a few months ago. Terry Dewhurst, the streetwise director of transformation at Lastminute.com, talked about how hard it can be to call time on a project that is on track to deliver something that nobody wants any more. This can …
Dale Vile, 01 Aug 2011
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Complexity killed the IT quality of service ...

“Ring, ring...” “IT support. How can I help you?” “The system’s really slow. It’s taking about a minute to save stuff. Normally it’s only a few seconds.” “How long has this been going on?” “About 20 minutes, and the backlog is building up. It slowed down yesterday too, but then seemed to right itself after about 10 minutes so …
Dale Vile, 19 Jul 2011
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The Network is the Problem: Barriers to cloud adoption

Reg Research How can cloud computing be a sensible option when it makes you so dependent on the network, and often even the public internet? If the comms slow down, the user experience takes a dive. Lose the link completely, and you’re stuffed. We have been hearing such questions and objections from nay-sayers ever since commercial hosted …
Dale Vile, 28 Jun 2011
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The Impact of Cloud on IT

Tech Panel if you've got a few minutes to spare, take a crack at our Cloud impact survey. "Cloud" has been the marketing buzz word of much of the last two years. Many IT vendors now fear to talk about any product or solution without squeezing the term into usage at least three times a minute, even if they have nothing to do with any type …
Dale Vile, 07 Jun 2011
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End user productivity revisited

Survey Productivity is a concept that sometimes appears to have been hijacked by IT vendor marketing people. We hear everything from smartphones and slates, through unified comms, to full blown cloud-based collaboration offerings positioned as the key to getting more from the workforce. But which technologies and services have the …
Dale Vile, 18 May 2011
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Cloud connectivity: Five minutes of your time, please

Reader poll As business has become more mobile, the ability to connect to business applications and communications has become more critical and is turning applications into services. Meanwhile, as cloud services provided by third parties become a bigger part of the IT service delivery, connectivity becomes one of the cornerstones of the …
Dale Vile, 11 May 2011
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The Great Reg Cloud Survey

Reader Poll With all of the noise generated around Cloud, we thought it was time for a reality check with one of the world's largest communities of IT professionals - that's you, by the way. We're trying to understand if Cloud is really the future of computing and if it is, how much? Do you think you'd trust them to host any of your apps, …
Dale Vile, 08 May 2011
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Optimising IT isn’t all about the cloud

Are you sick of cloud computing being shoved down your throat as the answer to all IT delivery problems? Or perhaps you are a convert and can't get enough of the 'C' word. Well we at Freeform Dynamics are pretty fed up with having the same sorts of discussions over and over again. It's getting a bit wearing having to keep on …
Dale Vile, 15 Apr 2011
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When information sharing goes wrong

Workshop One of the most troubling phone calls I have ever received was from the irate managing director of an IT reseller. I was working as a channel manager for a major software company at the time and the complaint was that we had a leak. Extreme carelessness After a bit of investigation, we figured out what had happened. A few days …
Dale Vile, 14 Apr 2011
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Help! I'm in an abusive relationship with my supplier

Workshop In a previous article we highlighted the various ways in which sales and service functions can be broken. If you are on the receiving end, then you have a legitimate right to protest and demand that things be made better. But some customers are troublesome for no good reason. They have been supplied with a good product or …
Dale Vile, 13 Apr 2011
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Timeless principles of sales

Workshop When I first moved into software sales about 20 years ago, my then boss gave me a book to read called How I raised myself from failure to success in selling. It was written by Frank Bettger, a former baseball player who had quit the sport due to injury and found a new career as an insurance salesman. It could have been really …
Dale Vile, 24 Mar 2011
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The changing nature of end user computing

Tech Panel Life used to be pretty straightforward. An employee joined the organisation, and they were allocated a desk with a PC on it. The IT department controlled what was on that PC, always knew where it was, and generally had pretty easy access to it. Today it's different; at least for most organisations. The PC is now likely to be a …
Dale Vile, 16 Mar 2011
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Mind mapping for IT pros

Workshop Let’s clear up a couple of things to start with. The term mind mapping doesn’t come from a Spooks plot line. It isn’t about poking around in people’s noggins to extract secrets or reconfigure their brain. Nor is it some esoteric practice used solely by intellectuals enjoying the luxury of sitting around and thinking a lot. …
Dale Vile, 11 Mar 2011
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Better trading practices

Workshop It’s 2011, the age of high-speed electronic communications, and we still see companies faxing orders to suppliers and insisting on paper invoices. Banks are still struggling to recognise the real person among the tangle of account records they maintain, and calling a telco customer services line with even the simplest of …
Dale Vile, 21 Feb 2011
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The good, the bad and the ugly

Hosted apps Interested in software as a service (SaaS) but worried about the risks to your information? That’s understandable, given the chatter and FUD (fear, uncertainty and doubt) that surrounds this area. What are the risks you really need to consider in making an objective assessment? The answer will depend on your own situation and …
Dale Vile, 08 Feb 2011
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The weakest link in Software as a Service

The delivery of cloud based application functionality via the Software as a Service (SaaS) model frequently sparks security-related concerns. In our latest workshop on hosted apps, Reg readers have been very forthcoming about their nervousness in this area. In parallel with the workshop, however, we have been gathering data …
Dale Vile, 26 Jan 2011
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Whose data is it anyway?

Hosted apps Losing control of one’s data is among the first concerns that arise when software as a service (SaaS) is mentioned. Fans may point out the merits of applications running in the cloud, but it’s not the software we worry about, it’s what happens, or might happen, to our data. As one Reg reader put it in a recent survey: “I'm sure …
Dale Vile, 07 Jan 2011
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SaaS and Security

Tech Panel The security discussion around Software as a Service (SaaS) is pretty lively. It is common to hear IT professionals question whether service providers can be trusted to look after business data. We are trying to determine how real the risk actually is, and how it compares to risks currently associated with data storage in house …
Dale Vile, 06 Jan 2011
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Is cloud data secure?

Hosted apps Would your data be more secure in the hands of Google or left where it is? Your answer to that depends on where you store business information at the moment and, of course, whether you feel Google can be trusted. We’re picking on Google here because it is the “cloud” player that, rightly or wrongly, receives the most criticism …
Dale Vile, 17 Dec 2010
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A question of performance

Hosted apps Software as a service (SaaS) promises a lot but many are still nervous about relying on it for business use. The concerns we hear most centre on security, privacy and operational risk. The first two are the most important and we will be covering these later in our workshop. In the meantime, we will start by considering …
Dale Vile, 16 Dec 2010
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Trust and risk in the cloud

Hosted apps Stick enough kit and multi-tenant software in one huge data centre and there is no arguing with the economies of scale that can be achieved. Megahosters like Google and Microsoft playing this game can deliver web search capability and online consumer services such as email, office and social networking tools at minimal cost per …
Dale Vile, 15 Dec 2010
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Will the cloud mean joblessness for you?

You’ve heard the rhetoric: Cloud computing changes everything. The days of the enterprise data centre and the small business computer room are numbered. At some point in the not too distant future, you’ll be switching off the last server, turning out the lights, and looking for a career change. The sad thing is that some people …
Dale Vile, 29 Oct 2010

Desktop pleasure, desktop pain

Let's face it, the desktop and laptop environment is one of the major points at which the rubber meets the road when it comes to business computing. From a user perspective, the machine they use is the gateway to IT, and its performance and reliability plays a big part in determining levels of satisfaction. But if you’re …
Dale Vile, 03 Sep 2010
SGI logo hardware close-up

The pain and promise of x86 servers

Reader Study Advances in x86 server technology have been relentless. Year-on-year improvements in price-performance and advances in power efficiency have driven down the costs of commodity-based infrastructure. At the other end of the spectrum, you can now pretty much build your own virtual supercomputer or mainframe with modern x86 clusters …
Dale Vile, 10 Aug 2010
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Should your data centre look more like Google’s?

Reader Study With all the talk of cloud, some are predicting the death of the enterprise data centre. The argument is that renting capacity from a service provider reduces costs and therefore owning your own facility in the future will become an extravagant luxury that few will be able to justify. For those not buying this line of thinking …
Dale Vile, 09 Aug 2010