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Martha Bennett

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Data deluge, data desert or both?

Reg research Staying in business and keeping out of jail has dominated the financial services management agenda for the past few years and rightly so. IT has playing a crucial role in supporting those aims, helping organisations achieve regulatory compliance, in particular when it comes to the relevance, accuracy and timeliness of data …
Martha Bennett, 11 Jan 2012
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How not to steer a business

Broadcast The mainstream media generally portrays the financial services industry as being in a total mess, with customers failing to be served and management often apparently serving themselves. Against this background, a recent Reg Reader study looking at the way information is captured and used in the financial services sector provides …
Martha Bennett, 09 Jan 2012
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Reg readers say: Having the right info is key to productivity

Ensuring that people have the information they need when they need it is the single most important element when it comes to productivity in the workplace. At least, that’s what you guys told us when we conducted a survey on end user productivity earlier this year. However, your answers to our questions also made it amply clear …
Martha Bennett, 18 Nov 2011
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Is Financial services IT in a mess?

Tech Panel Whether it’s insurance or banking, those working in financial services keep coming in for a lot of stick. Over the years, many organisations have spent shed loads of money on IT, yet customers still complain about bad service, broken processes and the fact that nothing seems to be joined up. This brings the state of IT into …
Martha Bennett, 11 Nov 2011
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End user productivity: is technology a help or a hindrance?

Reg Research Judging by the number of supporting technologies that are available, and the claims made for their efficacy, end user productivity issues have long been a thing of the past. But we all know that in real life, it isn’t like that at all. The question remains, though: to what extent can technology help address productivity issues, …
Martha Bennett, 05 Aug 2011