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Josie Sephton

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Want to bring your own PC?

Workshop There’s a problem brewing in the workplace - employees want to bring to work aspects of technology that they use in their personal life, be it their mobile phones, laptops or even just specific applications. If businesses haven’t come up against this consumerisation already, the chances are that they will, sooner rather than …
Josie Sephton, 14 Dec 2010

Who said anything about green?

Green and sustainability initiatives might be interesting discussion points for some, but really only matter to most companies when they deliver tangible benefits to the business. Being green for green’s sake is unlikely to get sign-off at budget commitment time unless the organisation can see some form of material benefit, …
Josie Sephton, 30 Nov 2010
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We spent how much?

Project management According to the grassroots campaigning group the Taxpayers’ Alliance, overruns in UK government IT projects have run into several billion pounds. If a similar tally were made of private sector overruns, they would most likely be of a similar order of magnitude. It is just that public sector overspends are much better publicised …
Josie Sephton, 17 Nov 2010
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When IT projects go right

Project management There is a vast difference between running a project and running one successfully, as a cursory scan of recent news shows. In the run up to the Commonwealth Games, dire predictions were rife that the event could not actually go ahead. The government initiative to generate a quarter of all the UK’s electricity over the next 10 …
Josie Sephton, 15 Nov 2010
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The rocky road to UC

Workshop While Unified Communications (UC) is not quite mass market, the number of organisations giving it the once-over is growing. Hype aside, UC is something that companies will find themselves adopting quite simply because fragmented communications in the workplace are increasingly common, which causes problems for the general …
Josie Sephton, 06 Aug 2010
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Communications breakdown

Workshop Communications mechanisms in the workplace – from mobile devices to instant messaging and web conferencing – have proliferated over recent years. The days when a telephone was all you needed are long gone: nowadays, people juggle regularly between multiple mechanisms using various interfaces to communicate as they go about their …
Josie Sephton, 02 Aug 2010
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Mobile broadband: not up to the job?

Workshop Mobile broadband has enjoyed a meteoric rise to fame since it became widely available, with many mobile operators reporting triple digit growth year-on-year, and data usage surpassing mobile voice. Access to multimedia content and social networking sites from smartphones, and traffic to and from mobile broadband-based PCs, has …
Josie Sephton, 14 Jul 2010
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Why mobile data quality matters

Workshop We've been tolerant of mobile operator service problems because our expectations are low; no one expects a voice call made over mobile to be high quality, for example. But if operators plan to be more than just a voice and data provider to businesses, the pressure is on to provide more than just a so-so service. Historically, we …
Josie Sephton, 07 Jul 2010
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The challenges of mobile billing

Workshop Managing mobile costs is one of those meaty issues that most people can share more than a few stories about. Whether it is the PA in HR who was running up bills of £500 a month calling her aunty in Australia, or the guy in sales who though it was OK to download a few episodes of Top Gear to pass some time while he was trying to …
Josie Sephton, 01 Jul 2010
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Happy with your mobile provider?

Workshop It seems that mobile operators are doing something right. According to the results from our recent mobile poll, a pretty convincing majority - close on 80% of you - have told us that you would be happy to recommend your provider. And it would seem that when it is good, it can be very good. Quotes such as the one from this Reg …
Josie Sephton, 30 Jun 2010
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Sorting out the jigsaw that is business mobility?

Workshop Most businesses tend to find themselves arriving at a point where they have accumulated a bunch of mobile stuff. Some of it has been brought into the business in a premeditated fashion, while other bits have crept in, in response to personal or group pressure. We can argue that there is nothing necessarily wrong with this, it is …
Josie Sephton, 25 Jun 2010
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Watch where you're treading

Workshop When we asked Reg readers to tell us about their experiences with mobile roaming, quite a few of you came back with some interesting insights. And you're not happy. In the world of always available, always connected, where we’re increasingly tapping into websites and servers while on the move at home and abroad, it’s not really …
Josie Sephton, 24 Jun 2010
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Supporting multinationals – are mobile operators really up to the job?

Tech Panel Historically, the perception of mobile operators in the eye of large multinationals has been variable, to say the least. Ad hoc feedback from some multinational corporations (MNCs), along with situations where requirements were fairly one-dimensional, might have pointed to adequate service, for example for simple voice …
Josie Sephton, 21 Jun 2010
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You think mobile voice is expensive?

Workshop The issue of mobile pricing can be something of a sore point in the business environment, and it's one that we're exploring through our Reg reader poll. We'll be reporting back on it a little further down the line as part of this workshop. But of course there are different aspects to pricing, and based on the feedback we’ve seen …
Josie Sephton, 15 Jun 2010
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Getting your business mobile

Workshop Everyone knows that mobility is pretty important to most businesses today, with needs having moved way beyond simple phone voice connectivity. We have seen a dramatic shift in requirements as the IT and business aspects of mobility have become much more closely intertwined. The challenges faced by the business have multiplied, …
Josie Sephton, 07 Jun 2010
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Will UC stop you being exposed?

Workshop Delving around the Web recently, I happened upon a very neat analogy in a couple of unrelated instances that really encapsulated exactly what Unified Communications (UC) had the potential to become. You know how the old fairytale goes, where an emperor is tricked into believing he is wearing exquisite robes far superior to …
Josie Sephton, 23 Apr 2010
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Managing UC – you need to be in control

Workshop Love it or hate it (and from the feedback we have seen from Reg readers, the jury is still very much out on this one), Unified Communications (UC) is here to stay, and it will increasingly make its presence felt in the workplace. Not only will it change the way people work, but also the way the IT environment is managed. While …
Josie Sephton, 20 Apr 2010
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The right path to UC?

Workshop Picture this: the pros and cons of going down the Unified Communications (UC) route have been assessed and the benefits look promising. So far so good. But in a world where vendors flaunt their purchasing options almost as much as the solutions themselves, and where your capex budget is being squeezed to the point of suffocation …
Josie Sephton, 14 Apr 2010
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The UC survival guide

UC Critical to any new implementation is support. But if the implementation is designed to fit in with the way we work already, then the only issue is how it works in the context of the organisation. So for example, a replacement customer relationship management (CRM) system may not change the way a company deals with the whole …
Josie Sephton, 12 Apr 2010
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Think you can’t teach an old business UC tricks?

UC Unified Communications (UC) fixes fragmented workplace communications, right? But if businesses implement UC and carry on working in pretty much the same way as before (albeit more efficiently), they are probably missing a trick or two. A UC implementation offers businesses a great opportunity to review the way they work, and …
Josie Sephton, 08 Apr 2010
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Are you really capable of supporting unified comms?

UC Unified Communications (UC), by its very nature, crosses a number of technical domains within the business, encompassing networking, server infrastructure, email management, business applications and so on. It may also involve the rollout of new devices, such as new mobiles or laptops. As businesses implement UC, they will find …
Josie Sephton, 07 Apr 2010
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Don’t muck about with piecemeal unified comms

UC When it comes to putting together an outline of what unified communications (UC) should look like in a business, a partial, step-by-step approach will probably seem more appealing. After all, a staged implementation suggests a lower risk and a lower capital outlay, and can be built up and out over time. For example, a company …
Josie Sephton, 06 Apr 2010
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Unified comms means a unified technical approach

UC The very nature of unified communications (UC) with its many component parts – voice, video conferencing, audio conferencing, presence and so on - means that when it comes to scoping implementations from a technical perspective, requirements will necessarily cut across different disciplines. Precisely for this reason, it …
Josie Sephton, 01 Apr 2010
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The economics of UC

Workshop Building a business case for Unified Communications (UC) is not a clear cut process, with ROI numbers being difficult to derive, and sometimes not really conveying a meaningful value to the business. The endeavours of vendors and the corresponding push-back from businesses in this area is testament to how much of an issue this …
Josie Sephton, 31 Mar 2010
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How ready is your business for unified communications?

Workshop Although unified communications (UC) still has some way to go before it achieves mainstream adoption, businesses increasingly understand what it is and what it can deliver in terms of benefits to the business. Moreover, sentiment towards UC is generally positive, with a significant proportion of companies already having it on …
Josie Sephton, 26 Mar 2010
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Unified Communications and the productivity debate

Workshop The word ‘productivity’ is a somewhat wearied term that is perhaps too readily associated with the benefits that Unified Communications (UC) brings to a business. To some extent this has arisen out of necessity. After all, when companies are trying to put together a business case around UC they need tangible, positive outcomes …
Josie Sephton, 25 Mar 2010
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You think unified comms is just about productivity?

Workshop When we talk about Unified Communications (UC), a lot of us are guilty of dwelling on generalities and how attractive the notion of smoother communications would be to us as individuals. After all, who wouldn’t want to get shot of having to wrestle with multiple phone numbers, worry about multiple inboxes, and having to suffer …
Josie Sephton, 24 Mar 2010
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World finally using unified communications

It seems that Unified Communications (UC) has at last started to move beyond the ‘what is it’ stage and hit the mainstream world of real users with real implementations and real experiences. As we found in our poll (full report available here) at the end of last year with Reg readers, which looked at advanced business …
Josie Sephton, 07 Feb 2010
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What do Scotland, Australia and Africa have in common?

Reg Reader Studies Unified Communications (UC) is a pretty hot topic with analysts and vendors alike. Yet despite a push back from the market on the vagaries of the proposition and questions around ROI, vendors still haven’t nailed how they communicate with businesses. One of the key problems is that, for the most part, UC is presented as a …
Josie Sephton, 19 Oct 2009
cloud

Are you a pirate video star?

Vendors seem to be champing at the bit in the video conferencing space. Is their persistence paying off? Some recent digging around suggests that the technology is gaining traction both officially and unofficially. We asked around 200 people involved in workforce communication and collaboration about their official and …
Josie Sephton, 02 Oct 2009
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In-building coverage: What’s the problem?

Most mobile calls, voice and data, are made inside a building – at home, at work, in the shops. Although the issue of adequate coverage in business premises has not been critical up to now, this is increasingly more than just a nagging concern for many organisations. In some cases, such as emergency services, good in-building …
Josie Sephton, 26 Jun 2009

Mobile broadband or WiFi? You betcha

Our increasing appetite for sending and receiving data on the move fuels ever increasing need for wireless connectivity. Wi-Fi access and mobile broadband are usual ways of meeting this need. So what's best? At this stage, WiFi is ahead in convenience terms, but it is debatable by how much - particularly when roaming - and for …
Josie Sephton, 29 Jan 2009