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Simon Travaglia

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Simon Travaglia is the author of BOFH, the Bastard Operator from Hell, the long-running series about a rogue sysadmin. He lives in New Zealand.

BOFH: On the couch

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Episode 5 Sometimes a chili bhaji is just a chili bhaji. But this time...
Don’t get me wrong. I’m as likely to get workplace trauma counselling as the next guy – especially when the company’s tame shrink is an ancient old boiler who was probably there when time was invented. Still, as luck would have it she fell to her death from her slippers a couple of weeks back and the company was forced to …
30 Apr 11:02

BOFH: Forgive and forget

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Episode 4 And get some revenge too
They say the secret to a good relationship is to be able to forgive and forget - and so I'm working hard on the forgiving bit with the PFY. He, for his part, is working on the forgetting - which I'm told is a perfectly normal by-product of ECT - even though a lot of private hospitals frown on the use of it unless it's …
23 Apr 11:02

BOFH: The PFY Chronicles Part The Third

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Episode 3 He's in the money merde...
It's a wonderful day today - nothing could spoil my mood, with the prospect of a long Easter weekend with nothing more to do but eat junk food and catch up with hours of TV watching. My good mood swells even further when I stumble upon a wadge of banknotes taped to the underside of a drawer in my former supervisor's desk. …
02 Apr 12:02

BOFH: The PFY Chronicles part 2

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Episode 2 A poisoned chalice
Things are quiet at Mission Control. No, quiet would be an understatement. The room seems unnaturally large and cavernous, and there's an echo that just shouldn't be there... I could swear I heard the words "sleep no more" coming from the PC speaker, but I'm sure I'm imagining it. My contemplations are interrupted by two …
12 Mar 11:56

BOFH: The PFY Chronicles

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Episode 1 The underdog's on top... or sidling upwards, at least
It’s a bleak morning in Mission Control. Even the Boss’s normal expression of guilty ignorance is replaced by one that could almost be mistaken for loss... "Dead?" he asks quietly. "I'm afraid so," I respond. "But... he was doing so well." "He was, but then that dodgy life support machine switched itself off." "I thought …
12 Feb 12:20

BOFH: Key performance undertakers

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Episode 17 Christmas spirits and goodwill to all mains
The PFY and I happened to stay out a little late at a Christmas do and unfortunately ended up in the company of some industry commentators - never a good move. Given that the PFY and myself know the perils of drinking with reporters - people who drink for a living and for whom seven pints of overproof cider counts both as an …
23 Dec 12:02

BOFH: Made of win

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Episode 16 Pushing the gold envelope
“We should enter one of those Innovation in IT awards!” the Boss burbles one day, sidling up to the PFY and myself in a pseudo-ingratiating manner. “We should what now?” the PFY asks. “IT awards. We should enter one – it’s a great way of raising the company’s profile.” “Oh, the company’s going to some awards?” I ask. “No, …
27 Nov 12:02

BOFH: Slab happy

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Episode 15 The PFY needs to play his cards right
Isn’t it annoying when senior management simply has to have access to every door, room, system and application in the enterprise - even if they have no idea what to do with the access once they get it. Like our new IT Director (after the previous Director tragically stepped over the protective railings and into the path of the …
13 Nov 12:02

BOFH: The stupidity criticality

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Episode 14 C no evil - OK, maybe just a bit
"I just don't understand him!" the PFY snaps. "Yes, well, you've got to remember we’re talking about a new Boss, so we're really looking at one of three types of people," I reply. "A - a grizzled professional who's seen and endured the stupidity of users. B - an idiot with no idea who just keeps his head down and waits till …
30 Oct 12:02

BOFH: Baitin' switch

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Episode 13 The old ones are always the best
"OK, let's just take a look then," our recent office addition says, clicking on the network management tool. "Ah, there's your problem - your port is only set to 10 megabits per second, half duplex. If I just change that to auto you'll notice a short outage while your machine's network interface readjusts itself to 100 meg …
16 Oct 10:02

BOFH: Weapon of choice

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Episode 12 Some day my prints will come
“...and it turns out that he’d ordered the 157-H43 instead of the 157-H44 unit," one engineer says, walking into Mission Control. "And as we all know...” “...the H43 has the tab on the other side!!!” the other engineer finishes. They both burst out laughing. Good times. The PFY has heard more than his fair share of …
02 Oct 11:02

BOFH: Trussssst in me

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Episode 11 Beancounters and bricks don't mix
Things have taken a strange turn - the Boss is trying to broker some form of peace between us and the Beancounters... "I'm just trying to understand the animosity," the Boss says. "It's historic," I say. "It goes back centuries." "It can hardly go back centuries - computers have only been around for half a century, and you' …
11 Sep 11:02

BOFH: Hammer time!

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Episode 10 All through the tower, not a creature was stirring...
"Ooooh, watch this!" I gasp happily to the Boss as he and I observe the PFY, from the relative safety of the webcam monitor in Mission Control. "What?" the Boss asks. "He's going to take a look at her PC!" "Isn't that part of his job?" "No this isn't a work machine, this is a home machine!" I snigger. "Still, if it's a …
24 Jul 11:02

BOFH: A spot of bother

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Episode 9 The doggone call is yours
It's a bloody Friday afternoon. People should know not to bother us when all we're wanting is a slow glide to the weekend... >ring< "Our system isn't working." "Really," the PFY says, putting his newspaper down with a sigh. "What system is that then?" "The one which does the ticker tape thing at the bottom of my web." "So …
03 Jul 11:02

BOFH: Stick this

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Episode 8 Extinguishing stupidity, one skull at a time
"You've got to think of it in terms of sticks and carrots," I say to the PFY, "because users are complex - but stupid - stubborn animals, like donkeys." "Meaning?" "Meaning they respond to both rewards and punishment. So what you've got to do is find a balance between rewarding them for good behaviour - like not calling you …
12 Jun 11:02

BOFH: Snout, meet trough

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Episode 7 Dirty rotten swindling swine
"How can you be broke?" I ask the PFY as I carry our lunch back to the table in several pint glasses. "I dunno." "But you were only paid yesterday!" "Yes, but I had expenses!" the PFY sniffs. "What could you possibly blow a month's cash on in a day?" "A Home Theatre PC ensemble," the PFY responds defensively. "Ah. OK, I …
29 May 11:02

BOFH: Spontaneous Legal Combustion

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Episode 6 The truth? You can't handle the truth...
The following concludes episodes 4b, 4c and 5b, which are available exclusively to Register Platinum Cookie readers (with access to the content opulent Register Website). For the benefit of general (Lead Cookie) readers, the following flashback snippets have been approved for distribution: Boss: You Bastards! (Episode 4b) …
01 May 11:19

BOFH: Grand Theft Auto

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Episode 5 The streets of London are paved with opportunity
"So what I'd like to know," the Boss seethes, "is what the hell took you so long?" "What do you mean 'so long'?" the PFY asks, sounding a little hurt. "You left here FIVE HOURS AGO to pick up a replacement toner cartridge!" "Yeah but..." "TWO OF YOU! IN MY CAR!" "You offered it!" I add. "But in any case we needed to be …
17 Apr 11:00

BOFH: Defiling the profile

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Episode 4 So... what are you wearing?
"What do you know about social networking?" the Boss murmurs quietly one morning, as I'm putting the finishing touches on my espresso. "You mean social networking as in 'I and a group of mates would like to be able to publish our outrageous drinking activities'? Or 'The wife and I have recently separated and I'm looking to …
27 Mar 11:08

BOFH: Cable entanglements

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Episode 3 Copper load of this
"I've been thinking," the Boss says, wandering into Mission Control feigning nonchalance. "Surely with the number of movements in the building at the moment and the increasing copper price and all, we should invest in some data cable. Keep a stock of it on site. Ten boxes or so, what do you think?" "Excellent idea!" the PFY …
13 Mar 11:08

BOFH: Aspie no questions

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Episode 2 The urge to destroy is creative
"It's... it's destroyed!" the Boss sniffles as he tilts the remains of his home computer up for me to see. "True, but then he was just doing what you told him to do." "It told him to go ahead and start the machine up if he thought it was fixed!" "No, you said, 'OK, give it a bash' - a completely different thing altogether. …
20 Feb 12:02

BOFH: A safe bet

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Episode 1 Bet your ass they wish to proceed
"It's a Christmas miracle!" the PFY gasps, opening the safe door after our extended Christmas break to find... nothing. "Hardly," I say, reaching down to the floor of the safe to retrieve a business card from amongst the coins and cards than no doubt fell out of the Boss's wallet. "Secure Safe Services. Protected Storage …
23 Jan 12:02

BOFH: Blackmail and fine wine

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Episode 40 That's how they Roll
"So which of you is on call over the break?" the Boss asks. "Why are you asking?" the PFY asks. "Just thought it might be an opportune time to do a bit of housekeeping, you know, security audits... er..." "Our firewall has Intrusion Detection built into it," the PFY explains. "So we're safe then?" "As safe as a domain with …
12 Dec 13:04

BOFH: The Christmas party

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Episode 39 Treasure hunting, BOFH-style
"...Which leads to the next item - the office Christmas function," the Boss says to the assembled masses of the IT department. "The office function or the building function?" one of the helldesk geeks asks. "Just the office," the Boss says. "The director and I have been talking and he's keen that we all do something together …
05 Dec 12:43

BOFH: The unwanted software compo

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Episode 38 Anything for booze
"So let me get this straight," the Boss says, looking at his email to the PFY's latest masterpiece. "You're proposing a software... amnesty?" "Yes," the PFY answers. "And what's a software amnesty when it's at home?" "It's a chance for people to turn in software they don't use any more," I explain. "So maybe you bought a …
21 Nov 11:52

BOFH: The paperless cafeteria

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Episode 37 A movement builds
"How's that paperless office coming along then?" the Boss asks enthusiastically as he enters Mission Control on his daily constitutional. "Paperless office?" the PFY asks. "Yes, you were saying the other day that we should go to paperless." "No I was saying how our printing and copying contract was extortionate," the PFY …
14 Nov 11:59

BOFH: Taking out a contract

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Episode 36 Less is not actually Moore
"But the notes I have say you built a new machine just last year!" the Boss snaps, looking at the PFY's list of parts. "Why do you need a new one so soon?" "It's technical," the PFY says "You wouldn't understand." "Try me," the Boss snaps back. "What do you know about Quad Core Processor Technology?" "Nothing." "L1 and L2 …
07 Nov 12:21

BOFH: Radiating sincerity

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Episode 35 Wheely bad things are afoot
When you've got a problem it's always good to have a couple of bastards to call upon in times of trouble. Sadly, Brand and Ross aren't taking calls at the moment, so I have to call upon a fellow IT bastard, Jerry, for his thoughts... "So how big is this pile of monitors?" he asks. "180 last count," the PFY says. "And you don …
31 Oct 12:02

BOFH: Fine detective work

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Episode 34 The Boss applies his sleuth skills
"What's this?" the Boss demands, tossing a tattered faux leather-covered book at me. "This?" I say. "It looks like someone's diary." "Your assistant's - but what's inside it?" "I don't know. I'm not in the habit of reading personal stuff," I respond, choking down a chuckle. "I suggest you do!" he snaps. "Why, what am I …
24 Oct 10:57

BOFH: Unfriendly ghosts

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Episode 33 The expense of defence
"But why can't we visit the site?" the Boss bleats one morning when we shoot his idea of seeing the ghost facility down. "It's a defence site," I lie. "They host defence computers as well as stuff for companies like us. They're probably not allowed to show people through their server rooms." "We should just turn up …
10 Oct 11:02

BOFH: The Mandelboat virus

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Episode 32 A handy excuse
If there's one thing a lifetime in computing teaches you, it's how to cover up your mistakes... "Oopsy," the PFY says in a casual tone mid-keypress - the sort of casual tone which, by its very casualness, means it's not casual at all. "What did you do?" I sigh, fully expecting to hear that some poor user now has a vast amount …
03 Oct 10:52

BOFH: Remote access malarkey

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Episode 31 Don't mark yourself as a target
"...And so you can just log in to my machine and look at it whenever you like?" our user asks indignantly. "Uh-huh," the PFY says, fixing the user's printer settings while he's talking. "And I don't have to give you permission or anything?" "I'd have assumed that was implied by ringing the helpdesk?" the PFY says. "Yes but …
19 Sep 11:02

BOFH: Back in the saddle

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Episode 30 Riding roughshod over the cowboys
“How are you doing?” I say cheerfully, extending my hand in greeting to the two cabling guys that the beancounters got to shift some data cabling around – without telling us. “Clint and... John isn't it?” “Ay?” One of them says. “I'm Steve and this is Dave.” “My mistake,” I say. “I was obviously thinking of Clint Eastwood and …
12 Sep 11:10

BOFH: Lock and reload

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Episode 29 Cheap at four times the price
"We should sue!" the PFY snaps angrily, thumping the Boss's desk with vigour. "We can't let them get away with this!" "Really?" the Boss asks. "I'd hardly have thought you'd want to sue a fellow professional?" "PROFESSIONAL!" the PFY gasps. "They're cowboys! What sort of outsourcing company wouldn't put in a redundant network …
05 Sep 11:02

BOFH: Burying the hatchet

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Episode 28 In someone's back, naturally
There's something about a newly refurbished building that just appeals. Whether it's the contrast of old and new (i.e. the ancient glass fronted axe cases in the stairwell which no-one in their right mind would install these days, versus the almost ubiquitous security cameras which everyone seems to be installing these days) is …
15 Aug 10:51

BOFH: Smash + grab

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Episode 27 RIP an awful lot of hardware
The long-awaited weekend has almost arrived! The migration of the server room to the new site and the transfer of our 'crucial' services to the successful tendering party (ie our ghost facility) is about to commence. "But I still don't see why we need to pay a data transfer fee!" the Boss whinges. "Because they'll need to put a …
08 Aug 11:08

BOFH: Server room secret panels

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Episode 26 This beancounter's asking too many questions...
“It's a little... uh... large, isn't it?” one of our beancounters says as he scans the computer room in the new building during a site visit. “Optical illusion,” the PFY counters. “Machine rooms always look oversized when there's no kit in them. Take my word for it, once we install the racks and the cable trays the place will …
01 Aug 11:02

BOFH: The PFY wants a reference

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Episode 25 Immediately my suspicions are aroused...
"So let's just get this straight," I say to the PFY as he hovers about my desk. "You want me to write a reference for you lauding you as a veritable workplace IT savant who can leap laser printers in a single bound, bend RFPs in his bare hands and generally manage an IT project with the ease of a veteran?" "Yes." "So you can …
18 Jul 11:02

BOFH: The admin gene

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Episode 24 That mysterious gift
"Woah!" the PFY breathes, looking up quickly. "Woah what?" the Boss asks, looking around cautiously, as I re-enter the room from the passage to the server room. "Nope, it'll be OK," I say to the PFY, ignoring the Boss for a moment. "What'll be OK?" "Are you sure?" the PFY asks. "It was quite noticeable." "What was …
04 Jul 11:02

BOFH: The all-clicking, all-whirring Roboboss

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Episode 23 Logic can be a wonderful thing
I've got a particularly vexing game of multiplayer Enemy Territory on my hands when the new Boss rolls in and spoils everything. I say new Boss, as the previous one that everyone liked left for greener pastures and then his replacement left on medical grounds after accidentally pushing a paperclip into the live pin of a power …
20 Jun 11:06

BOFH: Shafting the consultants over the new layout

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Episode 22 Marking territory
So we've got some external consultants here blundering through the requirements for the new building as a QA thing.. "It's not that we don't trust you," the Boss explains. "Far from it. It's just that senior management would like some assurance that everything you've asked for is a requirement and not just a nice-to-have." "A …
13 Jun 10:55

BOFH: Dealing with engineers

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Episode 21 Sometimes it takes a bit more effort
It seems the cunning machinations from last week have come to no avail - someone at the coloured pencil office still wants the PFY to give them a hand installing some macintoshes. "I hate going to see the designers," the PFY whines. "They're a bunch of overfed smelly beatniks who think that buying expensive desktops makes them …
06 Jun 11:02

BOFH: Testing the obscenity filters

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Episode 20 You can't say 'can't'
"Hi, I'd just like some help setting up my Macintosh for access t..." >SLAM< . . . >Ring< "Hello?" the PFY says. "Hi, we must have got cut off, I was ringing for a bit of help setting up my Mac..." >SLAM< . . . >RING< "Is there something wrong with your phone?" the voice asks. "I don't think so," the PFY says. "But …
30 May 11:02

BOFH: The Batcave

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Episode 19 We've got to win it first
"You know," I say to the PFY as I pore over some building plans. "I don't think the beancounters are as big a set of idiots as we've given them credit for." "How's that then?" the PFY asks. "This building they've bought - I've done some admittedly rough sums based around the floor space and previous sales in the area, and I …
23 May 11:02

BOFH: The PFY's comeuppance

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Episode 18 He got a bit zap-happy
Some things you just don't want to waste half a day doing. Like talking to the company's shrink about whether the PFY should be referred to the authorities or not... "Okay, so my name is Catherine, I'm just gathering some background on what occurred a couple of days ago and would like to ask you some questions about Stephen's …
16 May 11:02

BOFH: Shiny new computer room

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Episode 17 What's the catch?
"I think I have some good news..." the Boss chirps happily as he skips into Mission Control. "Good news?" the PFY says. "Very good news!" he gushes. "On a scale of one to ten?" "Ten - at least!" "Really," I say. "And what could possibly register as a ten?" "You're going to get a new computer room!" he blurts. "A new …
09 May 11:02

BOFH: The Boss gets Grandpa Simpson syndrome

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Episode 16 So he's an old computer buff, apparently
"...And we used to do pretty much everything from the switches on the front panel – bootstrapping, diagnostics, machine code reprogramming – all on toggle switches!" the Boss burbles happily "...those were the days!" "I'm sure they were," the PFY says dryly, rolling his eyes out of the Boss' view. "Oh, that was just the tip …
02 May 11:02

BOFH: PFY's mum pays a visit

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Episode 15 You can choose your friends...
"And this is... uh... where I work >click<" the PFY says, opening the door briefly before closing it again and walking off. Curious... Moments later, the PFY is back and the door opens again briefly with a quick, "Ahh, my desk is the one over there. >click<" Curiouser... A short time later the door reopens once more and the …
25 Apr 11:02

BOFH: Licensing model

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Episode 14 I'd strongly recommend an upgrade to Platinum support
So the Boss had sensed a touch of animosity between us and one of our main software vendors after a recent bill and decided to grab the bull by the horns and invite them in to press-the-flesh and explain the new charging model they applied to us - without notice. Apparently, their reasoning ends up being that the new licensing …
18 Apr 11:02

BOFH: Lift laughs

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Episode 13 Someone's gonna pay for this...
"You HAD to push the button, didn't you?" the PFY snaps angrily at the Boss in the dark of the elevator. "I only just TOUCHED it!" the Boss snivels. "It's not like I actually PRESSED it!" "Now, now," I say. "No use crying over fried control panels. We need to take a look at how bad it is before we start getting upset. And …
11 Apr 12:20

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