DiamondCluster's annual survey of outsourcing providers and their customers reveals the market is still growing - but customer disatisfaction is growing too.
Letters From time to time, you might have noticed, we deviate from our pure technology roots and cover other subjects that we think you'll find interesting. For instance, supernovae don't have much to do with unit shipments of chips, or the market for Voice over IP telephony, but they are kind of cool. But we digress. This week we ran a piece that looked at the possibility that we will soon see the emergence of a flu pandemic. How prepared would we be, could we stop it, or will we all die. We had quite a lot of mail on this one:
Struggling United Airlines could this year become the first US carrier to provide passengers with in-flight access to the internet.
The waiting is almost over for Visual Studio fans, after Microsoft -sorta - pinned a date on its next integrated development environment (IDE) for Windows and .NET.
Fresh from alarming Apple developers with the news it's going Intel, Apple Computer has also re-worked its open source strategy to drive the Safari browser. Following criticism of its rather closed Safari development process, Apple has now launched a new online presence with project management tools for its browser.
It isn't quite a phone, but it soon will be possible to take a Skype client with you and plug it into a barenaked PC equipped with a USB port. U3, the Silicon Valley start-up launched by Palm veterans earlier this year, says it will support a portable Skype on its flash-based platform from this fall.
Information wants to be free, as the dotcom era cliché would have it. Sadly, that is true of your private personal details as anything else.
Rambus has sued Samsung, alleging the South Korean giant infringed its intellectual property rights by shipping DDR, DDR 2, GDDR 2 and GDDR 3 devices.
ATI has warned that its Q3 revenues will be around five per cent below the range it forecast when it published its Q2 figures on 24 March.
Oracle is doing what it can to make the world a safer, nicer place to live, by making sure that dastardly terrorists can't use its software.
It would be easy to think that Bertelsmann should start to worry over its part in keeping the original Napster live via investment, as this week a US court threw out its call for summary dismissal of the case. Back in April and May 2003 EMI and the Universal Music Group took out suits against the investors of Napster, an act that Faultline said at the time made a mockery of corporate limited liability law.
Update A Briton suspected of hacking into numerous US military and NASA computers faces an extradition fight following his arrest in London on Tuesday. Gary McKinnon (AKA Solo), 39, of Wood Green, north London, allegedly hacked into 53 military and NASA computers over a 12 month period from February 2001 until March 2002. The unemployed sysadmin is due to appear in London's Bow Street Magistrates Court on Wednesday (8 June).
Analysis This week Comcast surprisingly joined the supporters of the Coral Consortium’s digital rights management interoperability initiative which was begun last year by the leading consumer electronics manufacturers.
Microsoft has patched Windows XP to allow the operating system to decode Windows Media Video HD movies using an Nvidia GeForce 6 series GPU.
Kyocera Mita is the new shirt sponsor of Reading Football Club, replacing distributor Westcoast which has backed the club for the last six years.
Reports that Apple Japan will launch a local version of the iTunes Music Store in two months' time are rubbish, the company effectively said today.
Success spawns competition, but for RIM, the attacks are now coming from all sides.
The domain name AirFranceSucks.com will be transferred to Air France. But the airline's victory at arbitration was not without controversy: panellists disagreed about what the word 'sucks' really means to internet users.
NTL is not known for its customer service. Actually that's not fair, it has a reputation for appalling customer service.
The BPI defended its decision to sue illegal music downloaders yesterday, as it lent its backing to an education program aimed at shielding tots and teens from the perils of unauthorised MP3s.
Seagate today pledged to be the first hard disk maker to bring to market 2.5in HDDs with perpendicular recording technology, drives with hardwired data encryption and the first 1in unit to deliver 8GB of storage capacity.
A cookie manipulation exploit that created a possible means for hackers to break into Hotmail accounts forced Microsoft into pulling a portion of its website last weekend.
Researchers at the University of California have started work on a new kind of robot that will be able to walk without a rigid skeleton. This so-called soft robot would be able to go places its more rigid counterparts cannot, squeezing into small spaces that would otherwise be inaccessible.
IBM PC Division purchaser Lenovo said today the integration of the Big Blue business into its own operation was proceeding "smoothly" as it announced results for the year to 31 March 2005.
Review Playing about with colours is something most of us do after we have transferred digital pictures from camera to computer. Now you can do it on your camera before you start shooting. Canon's IXUS 50 introduces a new usage mode, My Colors. The balance between red, green and blue can be altered, skin can be given pale or tanned effects and one colour can be highlighted with everything else rendered in black and white. Colours can also be swapped, writes Debbie Davies.
Lexmark has failed in its attempt to use the controversial Digital Millenium Copyright Act to stop a small company selling chips which allow refilled toner cartridges to work in its printers.
The latest MyTob email worms have adopted fresh tactics in an attempt to trick victims. Instead of appearing in emails with virus-contaminated attachments, newer versions of the worm include a faked web link pointing to malicious code, mimicking tricks more commonly used in phishing scams.
Analysis Apart from the suicidal groans of the faithful, who've seen a decade's worth of evangelism flushed down the pan, Apple has emerged from its Intel migration announcement remarkably well. And with some good reason.
Siemens Business Services is providing desktop support to Microsoft workers in 57 countries. The contract was previously held by HP.
Sierra Wireless is to drop its Voq Pro smart phone, the company announced today, citing the product's "limited success" as one of the factors behind the move.
The European Parliament has voted overwhelmingly to back calls for proposed laws on data retention to be scrapped. If it were passed, the law would require ISPs and telcos to retain at least three years of data about their customer's communications. But the proposal has been widely criticised for being unworkable, expensive to implement, invasive, and unnecessary.
Praise be! Sun Microsystems has snagged another customer for its JES (Java Enterprise System) software subscription service, and the customer is none other than the Holy See.
Cryptographers have discovered a security flaw in implementations of Bluetooth which allows hackers to pair their devices with prospective victims. The approach creates a means for hackers to hijack Bluetooth-enabled devices. It's not all just theory either, unlike most cryptographic attacks.
SuperComm Many of you will be familiar with those Play-Doh presses that squeeze out turds of brightly colored goo in the shape of stars, circles or, these days, waffles. Well, imagine that Harvard Law School had one of these presses and replaced the colorful Play-Doh with mounds of dull, white flesh and then replaced the star or circle design with the outline of a bureaucratic suit. That's how we figure new FCC (Federal Communications Commissioner) Commissioner Kevin Martin came into being after seeing him speak yesterday at the Supercomm conference here in Chicago.
Microsoft has planned a long, slow death for the Virtual Server product it acquired in 2003.