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Live webcast: Helping desktop support to help their users
Mark your diary for Dec 11, 10AM PST
Regcast
Live Webcast - The Register Desktop Support Seminar: The Hub of IT
WHEN: Tues, December 11: 10AM PST/ 1PM EST/ 6PM GMT
WHO SHOULD GO?
Anyone involved in desktop support - the managers, the sysadmins, the helpdeskers, even...the customers.
HOW LONG?
30 minutes
INTERACTIVE?
Yes, you can ask questions - and you may get some answers.
WHAT'S IT ALL ABOUT?
Desktop support is the public face of most IT departments, and hub of many daily IT operations and services that are routinely delivered to users, or customers, as we must learn to call them. But too often IT support is overlooked in the grand scheme of all things IT.
The Register aims to redress this, so join us for the Desktop Support: IT Hub webcast. It's hosted by webcast moderator Tim Philips, and features Tony Lock from the analyst firm Freeform Dynamics and Barry Dacus, senior product line manager at Citrix.
The team will consider the demands of the end consumers of IT support services, in particular in desktop support. Tony Lock will highlight research by Freeform Dynamics that highlights matters such as prime user concerns regarding time to contact IT support and the paramount importance placed on the time taken to resolve calls. We shall also discuss the desire for users to be kept informed of progress and the often unexpressed feelings of frustration associated when callers are asked for ‘technical’ information or to perform matters considered by them to be ‘too complex’ or outside their area of expertise.
The team looks at the use of various management solutions and the role of new and maturing innovations to smooth desktop support and to further raise overall levels of service availability and to ultimately increase user perception of both desktop support and overall IT service delivery.
WHAT ELSE?
Your attendance, please. Register using the box on the right. Thank-you.®
ANY MORE QUESTIONS?
Contact our desktop support team here. ®
Biting the hand that feeds IT
