Lloyds Bank apologises for ClickSafe verification system snafu

Left customers unable to pay with cards online

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Lloyds Bank has apologised for problems with its ClickSafe verification system that left customers unable to complete purchases online earlier this week.

The site associated with the Verified by Visa-style system was unavailable on Wednesday and (according to complaints on social media) Tuesday. In a statement to El Reg on Thursday afternoon, the UK bank said it had resolved the problem, adding that it was sorry about the snafu.

I can confirm that yesterday a small number of Lloyds Bank customers experienced problems when using cards to make online payments. The issue was resolved yesterday and we apologise for any inconvenience caused.

El Reg asked a follow-up question on what might have caused the problem but are yet to hear back. We’ll update this story as and when we hear more. ®


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