Reg comments29

C For Hell – Day Two: Outage misery continues for furious C4L customers

Firm clueless on when services will stagger back to life

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C4L has zero clue about when its network will return to normal service, nearly two days since the outage first struck the cloud provider.

Customers have, in the meantime, continued to grouse about the severe disruption the Total Inability To Support Usual Performance (TITSUP) incident has caused to their businesses.

Roughly three hours ago, C4L admitted that it had no idea when its systems would be fully operational again. It said in a statement on its website:

We are continuing to work as quickly as possible to restore customer services, as we are aware that there are still a number of customers that still do not have services returned.

We are having to complete this work in a controlled manner that is being carefully reviewed by our senior engineering and leadership team to ensure that there are no unexpected, negative impact to services that are currently live.

Right now, we are still not in a position to advise exactly when, on a per customer basis, services will be resumed, but our priority are those customers that are fully down.

Our senior teams have completed an emergency workshop to look at all affected customers to begin the process of implementing controlled re-instatement of affected services.

C4L added that it was working with Juniper to try to mitigate such a cockup occurring in the future. But such a promise will be cold comfort to any customers who are affected by the outrageously long downtime.

The Register sought comment from C4L. We wanted to know why it was taking so long to recover from the outage.

"The network is up, however, a small percentage of customers do not have service. Which we are actively reconnecting currently," we were told by a company flack.

Meanwhile, rival outfit Fluidata has made an anything-but-classy move to seize upon C4L's misery by spamming the company's customers.

Smooth, Fluidata, real smooth. ®


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