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MongoDB tosses support lifeline to open source downloaders

'Don't want our Enterprise Edition? No problem!'

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Open source NoSQL database vendor MongoDB has added a new support option for customers who want to run the Community Edition of its software in production environments.

"Our Production Support offering is now available as a standalone service – separate from our MongoDB Enterprise software," MongoDB marketing director Meghan Gill wrote in a blog post on Monday. "This means that Community Edition users now have access to our world-class team of support engineers."

The package includes 24-hour phone support, available 365 days per year, with a service-level agreement that promises responses to critical issues within two hours.

What it doesn't include, however, is access to the MongoDB Enterprise version of the software, which offers additional features not available in the freely downloadable Community Edition.

Among the Enterprise-only features are advanced authentication options including LDAP and Kerberos, plus the company's MongoDB Management Service (MMS), an on-premise disaster recovery and monitoring system.

MongoDB Enterprise has also be tested and certified to run on a variety of operating systems and environments, including Red Hat Enterprise Linux (RHEL), CentOS, Ubuntu, and Amazon Linux.

If none of that appeals to you, though, and you just want professional help to keep your installation of the Community Edition running, MongoDB's engineers can now provide a variety of services.

"Our highly-experienced support team offers consultative, proactive assistance on topics ranging from schema design, index optimization, performance testing and scaling out," Gill said.

The standalone support costs $250 per month per production server, or $125 per month for each QA or testing server. Full details about MongoDB's support policies are available here.

The new offering comes as MongoDB prepares to welcome BladeLogic founder and venture capitalist Dev Ittycharia as its new CEO. Ittycharia is due to replace outgoing chief exec Max Schireson on September 3, while Schireson will remain on as vice chairman of the company's board. ®

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