Feeds

Password manager LastPass goes titsup: Users LOCKED OUT

Customers can't get into their accounts as service topples

Internet Security Threat Report 2014

Updated Popular password management service LastPass went on the blink today, leaving users locked out of their accounts.

Reg reader Tim Stephenson, head of IT at Liftshare, told us that the firm’s employees had experienced timeouts trying to access the site, browser plugins weren’t responding and users couldn’t authenticate themselves or access their credentials.

“We started using LP for secure password management about a year back and have a number of systems that accept LP Single Sign On for convenience. Very, very annoying and currently LP seem to be saying nothing whatsoever to their users. Disappointing as a paid-for enterprise customer,” he said in an email.

Customers also took to Twitter to complain about the service, with some claiming that the password-memory-bank had been down and out for over four hours.

LastPass seemed to be ignoring repeated tweets about the problems earlier this morning, but finally issued a message on Twitter around 2.12pm BST, two hours after Stephenson first contacted El Reg.

Unhelpfully, both the LastPass support pages and status page online also appear to be down, leaving folks with very few ways to contact the company. ®

Update

since the publication of this story, LastPass has been in touch to tell The Reg that the problems had been caused by one of its data centres going down at 8.57am BST this morning.

“We immediately started taking action to migrate the service to run entirely on a different data centre - in the meantime, a percentage of our user base did experience connection errors with the LastPass service,” spokesperson Amber Gott said in an email. “We have been engaged with our provider the entire time and have been working with them to resolve the issues. We have done everything we can to minimise impact and are working to get the redundant data centre up as soon as possible.”

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Webcam hacker pervs in MASS HOME INVASION
You thought you were all alone? Nope – change your password, says ICO
You really need to do some tech support for Aunty Agnes
Free anti-virus software, expires, stops updating and p0wns the world
Meet OneRNG: a fully-open entropy generator for a paranoid age
Kiwis to seek random investors for crowd-funded randomiser
USB coding anarchy: Consider all sticks licked
Thumb drive design ruled by almighty buck
Attack reveals 81 percent of Tor users but admins call for calm
Cisco Netflow a handy tool for cheapskate attackers
Privacy bods offer GOV SPY VICTIMS a FREE SPYWARE SNIFFER
Looks for gov malware that evades most antivirus
Patch NOW! Microsoft slings emergency bug fix at Windows admins
Vulnerability promotes lusers to domain overlords ... oops
prev story

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
The Heartbleed Bug: how to protect your business with Symantec
What happens when the next Heartbleed (or worse) comes along, and what can you do to weather another chapter in an all-too-familiar string of debilitating attacks?
Top 5 reasons to deploy VMware with Tegile
Data demand and the rise of virtualization is challenging IT teams to deliver storage performance, scalability and capacity that can keep up, while maximizing efficiency.