Feeds

Password manager LastPass goes titsup: Users LOCKED OUT

Customers can't get into their accounts as service topples

Internet Security Threat Report 2014

Updated Popular password management service LastPass went on the blink today, leaving users locked out of their accounts.

Reg reader Tim Stephenson, head of IT at Liftshare, told us that the firm’s employees had experienced timeouts trying to access the site, browser plugins weren’t responding and users couldn’t authenticate themselves or access their credentials.

“We started using LP for secure password management about a year back and have a number of systems that accept LP Single Sign On for convenience. Very, very annoying and currently LP seem to be saying nothing whatsoever to their users. Disappointing as a paid-for enterprise customer,” he said in an email.

Customers also took to Twitter to complain about the service, with some claiming that the password-memory-bank had been down and out for over four hours.

LastPass seemed to be ignoring repeated tweets about the problems earlier this morning, but finally issued a message on Twitter around 2.12pm BST, two hours after Stephenson first contacted El Reg.

Unhelpfully, both the LastPass support pages and status page online also appear to be down, leaving folks with very few ways to contact the company. ®

Update

since the publication of this story, LastPass has been in touch to tell The Reg that the problems had been caused by one of its data centres going down at 8.57am BST this morning.

“We immediately started taking action to migrate the service to run entirely on a different data centre - in the meantime, a percentage of our user base did experience connection errors with the LastPass service,” spokesperson Amber Gott said in an email. “We have been engaged with our provider the entire time and have been working with them to resolve the issues. We have done everything we can to minimise impact and are working to get the redundant data centre up as soon as possible.”

Intelligent flash storage arrays

More from The Register

next story
Knock Knock tool makes a joke of Mac AV
Yes, we know Macs 'don't get viruses', but when they do this code'll spot 'em
Feds seek potential 'second Snowden' gov doc leaker – report
Hang on, Ed wasn't here when we compiled THIS document
Shellshock over SMTP attacks mean you can now ignore your email
'But boss, the Internet Storm Centre says it's dangerous for me to reply to you'
Why weasel words might not work for Whisper
CEO suspends editor but privacy questions remain
DEATH by PowerPoint: Microsoft warns of 0-day attack hidden in slides
Might put out patch in update, might chuck it out sooner
BlackEnergy crimeware coursing through US control systems
US CERT says three flavours of control kit are under attack
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
The hidden costs of self-signed SSL certificates
Exploring the true TCO for self-signed SSL certificates, including a side-by-side comparison of a self-signed architecture versus working with a third-party SSL vendor.