Feeds

NetScout sues Gartner over magic quadrant placement

Hey big spender, get a little consulting with me

Providing a secure and efficient Helpdesk

NetScout has taken offence at its low placement in the all-powerful marketing tool, the Gartner magic quadrant, to such an extent that it's suing the analyst firm.

In paperwork filed on August 5, the network software vendor has come out swinging at Gartner, accusing it of running a “pay-to-play” operation.

“Gartner is not independent, objective or unbiased,” the complaint states, “and its business model is extortionate by its very nature”. It says the Gartner model rewards big-spending clients with favourable placements in the magic quadrant, and punishes those who don't spend.

In particular, the complaint centres around the March 2014 Gartner report into the network performance monitoring and diagnostics market, in which Fluke, Riverbed and JDSU-Network received better placements in the quadrant than NetScout. NetScout alleges the three winners are substantial spenders with Gartner.

In the March report, Gartner described NetScout as running behind the market on its architecture, feature sets and pricing, and said the company was “currently struggling to deal with new technical demands and rising expectations”.

Its complaint is filed under Connecticut's Unfair Trade Practises Act, and seeks not only monetary damages, but a permanent injunction against what it calls “unfair and deceptive trade practices,” and to prevent “any republication of false and defamatory statements about NetScout”.

The company wants the rules that prevent Wall Street analysts from running pay-to-play operations to apply to Gartner.

Gartner has, naturally enough, said that the lawsuit is without merit and will be defended. ®

Providing a secure and efficient Helpdesk

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Driving with an Apple Watch could land you with a £100 FINE
Bad news for tech-addicted fanbois behind the wheel
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Special pleading against mass surveillance won't help anyone
Protecting journalists alone won't protect their sources
Big Content Australia just blew a big hole in its credibility
AHEDA's research on average content prices did not expose methodology, so appears less than rigourous
Vodafone to buy 140 Phones 4u stores from stricken retailer
887 jobs 'preserved' in the process, says administrator PwC
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.