Feeds

Major problems beset UK ISP filth filters: But it's OK, nobody uses them

It's almost as though pr0n was actually rather popular

Choosing a cloud hosting partner with confidence

Consumer takeup of network-level filters offered by the UK's biggest ISPs remains sluggish, with customers largely declining to censor internet content on their home connections even when prompted, an Ofcom report revealed today.

The regulator found (PDF) that very few subscribers opt to turn on so-called parental controls.

The communications watchdog said that five per cent of BT customers agreed to "family friendly network level filtering" when offered the system, while eight per cent of BSkyB punters and four per cent of Virgin Media subscribers switched it on when prompted on their broadband service.

Budget ISP TalkTalk – which was first to implement filtering tech with Chinese telecom giant Huawei back in 2011 – had by far the most customers signing up to its system compared with its rivals. Ofcom noted that 36 per cent of TalkTalk subscribers merrily skipped through the HomeSafe set-up page, which now opts customers in by default.

Before TalkTalk added the pre-tick to its filtering page, its uptake was closer to 20 per cent, apparently.

Woeful figures revealed by Ofcom

The regulator, which throughout its report parroted ISPs' views on filtering, was unable to say how many broadband subscribers without children living in the home had been offered the parental controls system from the country's biggest telcos.

Liberty Global-owned Virgin Media - the last of the UK's big four to implement a network-level filtering system - was singled out for criticism in Ofcom's report. The watchdog said that unlike BT, TalkTalk and BSkyB which nagged all of their customers with an "unavoidable choice" about filtering, Virgin Media only badgered around 35 per cent of its customer base.

Ofcom said:

Virgin Media has indicated that it understands that this fails to meet its commitment to government and has reported that it has implemented a number of additional opportunities for the customer to see the choice and chose its network level filtering product. Virgin Media are “dramatically streamlining” the activation process so that engineers are not motivated to avoid it to save time.

Ofcom added that Virgin Media was also hitting problems with the "email verification of the set-up and settings change".

The Register asked Virgin Media to comment on the report's criticism.

“Virgin Media has a comprehensive programme in place to ensure all our customers are aware of enhanced parental controls and how they can use them," the company's boss Tom Mockridge said in a tinned statement.

"We strongly believe customers should have the best tools and expert advice to make the decisions that are right for them."

Security for virtualized datacentres

More from The Register

next story
TEEN RAMPAGE: Kids in iPhone 6 'Will it bend' YouTube 'prank'
iPhones bent in Norwich? As if the place wasn't weird enough
Consumers agree to give up first-born child for free Wi-Fi – survey
This Herod network's ace – but crap reception in bullrushes
Crouching tiger, FAST ASLEEP dragon: Smugglers can't shift iPhone 6s
China's grey market reports 'sluggish' sales of Apple mobe
Sea-Me-We 5 construction starts
New sub cable to go live 2016
New EU digi-commish struggles with concepts of net neutrality
Oettinger all about the infrastructure – but not big on substance
PEAK IPV4? Global IPv6 traffic is growing, DDoS dying, says Akamai
First time the cache network has seen drop in use of 32-bit-wide IP addresses
EE coughs to BROKEN data usage metrics BLUNDER that short-changes customers
Carrier apologises for 'inflated' measurements cockup
Comcast: Help, help, FCC. Netflix and pals are EXTORTIONISTS
The others guys are being mean so therefore ... monopoly all good, yeah?
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.