Feeds

Virgin Media goes titsup AGAIN. The cause? Yet MORE DNS strife

ISP refuses to comment on why outages keep happening

Build a business case: developing custom apps

Virgin Media has declined to comment on yet another DNS outage that hit some of its subscribers on Monday night.

The telco, when quizzed by The Register, admitted that it had suffered yet more downtime woe but refused to explain what was behind the company's recent network wobbles.

A spokesman at the Liberty Global-owned cable firm told us that the outage lasted for "approximately an hour and a half in the North East." He added: "I’m afraid I cannot comment on the reason."

Virgin Media was similarly reticent on its official Twitter account, much to the anger of some customers who asked why the company's network kept repeatedly suffering DNS-related outages.

Worse still, as noted by Reg reader Darren, many of the ISP's punters continue to be "seriously frustrated about the fact it's not possible to modify the router-provided DNS servers in their SuperHub [VM's modem/router combi kit], meaning everyone who wants to switch to another provider needs to do it per device."

The company did suggest the outage was more widespread than Virgin Media's spokesman admitted to El Reg this morning, however, as this tweet appears to show:

This is the second major DNS service disruption to have hit Virgin Media in the last week. ®

The essential guide to IT transformation

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
EE accused of silencing customer gripes on social media pages
Hello. HELLO. Can EVERYTHING EVERYWHERE HEAR ME?!
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
Shoot-em-up: Sony Online Entertainment hit by 'large scale DDoS attack'
Games disrupted as firm struggles to control network
BT customers face broadband and landline price hikes
Poor punters won't be affected, telecoms giant claims
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
prev story

Whitepapers

Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Backing up distributed data
Eliminating the redundant use of bandwidth and storage capacity and application consolidation in the modern data center.
The essential guide to IT transformation
ServiceNow discusses three IT transformations that can help CIOs automate IT services to transform IT and the enterprise
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.