Feeds

Virgin Media goes titsup AGAIN. The cause? Yet MORE DNS strife

ISP refuses to comment on why outages keep happening

Secure remote control for conventional and virtual desktops

Virgin Media has declined to comment on yet another DNS outage that hit some of its subscribers on Monday night.

The telco, when quizzed by The Register, admitted that it had suffered yet more downtime woe but refused to explain what was behind the company's recent network wobbles.

A spokesman at the Liberty Global-owned cable firm told us that the outage lasted for "approximately an hour and a half in the North East." He added: "I’m afraid I cannot comment on the reason."

Virgin Media was similarly reticent on its official Twitter account, much to the anger of some customers who asked why the company's network kept repeatedly suffering DNS-related outages.

Worse still, as noted by Reg reader Darren, many of the ISP's punters continue to be "seriously frustrated about the fact it's not possible to modify the router-provided DNS servers in their SuperHub [VM's modem/router combi kit], meaning everyone who wants to switch to another provider needs to do it per device."

The company did suggest the outage was more widespread than Virgin Media's spokesman admitted to El Reg this morning, however, as this tweet appears to show:

This is the second major DNS service disruption to have hit Virgin Media in the last week. ®

Internet Security Threat Report 2014

More from The Register

next story
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
Virgin Media struck dumb by NATIONWIDE packet loss balls-up
Turning it off and on again fixes glitch 12 HOURS LATER
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
prev story

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
The hidden costs of self-signed SSL certificates
Exploring the true TCO for self-signed SSL certificates, including a side-by-side comparison of a self-signed architecture versus working with a third-party SSL vendor.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.