Feeds

Virgin Media struck dumb by NATIONWIDE DNS outage

Customers fume: 'Basic infrastructure - get a grip'

Providing a secure and efficient Helpdesk

Virgin Media customers were kicked offline last night, after a DNS blunder from the cable company disrupted its network on Tuesday.

It comes after rival BT suffered a similar, widespread technical cockup over the weekend.

Virgin Media, which is owned by US telecoms giant Liberty Global, coughed to a "nationwide DNS outage" on its Twitter account this morning when quizzed by irate subscribers.

One Reg reader, Richard, told us last night that Virgin Media's titsup network appeared to have "fallen over for a lot of people judging by the current rapidly increasing queues on the helpline".

He said: "Virgin Media's status pages claim everything is fine, but the queues just leapt from five to 10 to 15 minutes to 'still waiting'."

"I flipped to Google's DNS and that's working fine, so it appears to only be the DNS service," Richard noted, before adding: "No idea what IP the 'superhub' uses for DNS, that detail isn't exposed in the standard firmware."

Peeved customers moaned about the outage on Twitter and Facebook.

“We are sorry for those customers who experienced only intermittent access to certain websites for approximately an hour last night. It was quickly fixed although changing DNS settings in the interim would have solved the problem," a Virgin Media spokesman told The Register. But he did not respond to our questions about what had caused the outage to occur. ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
HBO shocks US pay TV world: We're down with OTT. Netflix says, 'Gee'
This affects every broadcaster, every cable guy
Same old iPad? NO. The new 'soft SIMs' are BIG NEWS
AppleSIM 'ware to allow quick switch of carriers
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
iPhone 6 shunned by fanbois in Apple's GREAT FAIL of CHINA
Just 100 Beijing fanbois queue to pick up new mobe
Brits: Google, can you scrape 60k pages from web, pleeease
Hey, c'mon Choc Factory, it's our 'right to be forgotten'
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.