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BT at last coughs to 'major outage' after broadband went titsup across UK on Sat

Customers left fuming at the weekend

Internet Security Threat Report 2014

BT was hit by a huge DNS outage on Saturday morning but the telecoms giant was very slow to respond to customer complaints, it has been claimed.

A DNS flaw downed BT's network across Blighty, according to anecdotal reports on Twitter.

But the one-time state monopoly was very sluggish to respond to gripes from subscribers who were unable to connect to the internet via BT's broadband service for several hours over the weekend.

BT told The Register in a brief statement:

We can confirm some customers had issues connecting to the internet on Saturday morning. The issue was fixed within a couple of hours and we apologise for any inconvenience caused.

But BT declined to comment on how widepread the outage had been for its 7 million-strong broadband customerbase.

BT customers began hammering the company's @BTcare Twitter account early on Saturday morning, but it didn't reply until just before midday - only after the technical blunder had been fixed.

It said: "Sorry about the issues many of you had accessing the Internet this morning. Problem is now fixed- sorry for any trouble caused."

Once BT had brought its status page back to life, the company coughed to a "major broadband problem." ®

Updated to add

This neat graph shows the extent of the outage, according to network activity monitored by BGPMon.

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