Feeds

BT at last coughs to 'major outage' after broadband went titsup across UK on Sat

Customers left fuming at the weekend

Top 5 reasons to deploy VMware with Tegile

BT was hit by a huge DNS outage on Saturday morning but the telecoms giant was very slow to respond to customer complaints, it has been claimed.

A DNS flaw downed BT's network across Blighty, according to anecdotal reports on Twitter.

But the one-time state monopoly was very sluggish to respond to gripes from subscribers who were unable to connect to the internet via BT's broadband service for several hours over the weekend.

BT told The Register in a brief statement:

We can confirm some customers had issues connecting to the internet on Saturday morning. The issue was fixed within a couple of hours and we apologise for any inconvenience caused.

But BT declined to comment on how widepread the outage had been for its 7 million-strong broadband customerbase.

BT customers began hammering the company's @BTcare Twitter account early on Saturday morning, but it didn't reply until just before midday - only after the technical blunder had been fixed.

It said: "Sorry about the issues many of you had accessing the Internet this morning. Problem is now fixed- sorry for any trouble caused."

Once BT had brought its status page back to life, the company coughed to a "major broadband problem." ®

Updated to add

This neat graph shows the extent of the outage, according to network activity monitored by BGPMon.

Choosing a cloud hosting partner with confidence

More from The Register

next story
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
FCC, Google cast eye over millimetre wireless
The smaller the wave, the bigger 5G's chances of success
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.