Feeds

BT at last coughs to 'major outage' after broadband went titsup across UK on Sat

Customers left fuming at the weekend

The smart choice: opportunity from uncertainty

BT was hit by a huge DNS outage on Saturday morning but the telecoms giant was very slow to respond to customer complaints, it has been claimed.

A DNS flaw downed BT's network across Blighty, according to anecdotal reports on Twitter.

But the one-time state monopoly was very sluggish to respond to gripes from subscribers who were unable to connect to the internet via BT's broadband service for several hours over the weekend.

BT told The Register in a brief statement:

We can confirm some customers had issues connecting to the internet on Saturday morning. The issue was fixed within a couple of hours and we apologise for any inconvenience caused.

But BT declined to comment on how widepread the outage had been for its 7 million-strong broadband customerbase.

BT customers began hammering the company's @BTcare Twitter account early on Saturday morning, but it didn't reply until just before midday - only after the technical blunder had been fixed.

It said: "Sorry about the issues many of you had accessing the Internet this morning. Problem is now fixed- sorry for any trouble caused."

Once BT had brought its status page back to life, the company coughed to a "major broadband problem." ®

Updated to add

This neat graph shows the extent of the outage, according to network activity monitored by BGPMon.

Eight steps to building an HP BladeSystem

More from The Register

next story
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Major problems beset UK ISP filth filters: But it's OK, nobody uses them
It's almost as though pr0n was actually rather popular
Microsoft unsheathes cheap Android-killer: Behold, the Lumia 530
Say it with us: I'm King of the Landfill-ill-ill-ill
All those new '5G standards'? Here's the science they rely on
Radio professor tells us how wireless will get faster in the real world
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
Oh girl, you jus' didn't: Level 3 slaps Verizon in Netflix throttle blowup
Just hook us up to more 10Gbps ports, backbone biz yells in tit-for-tat spat
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.