Feeds

Ofcom to BT Openreach: From now on, you'd better kill 70% of gremlins within 2 days

Deadline for action on copper service kicks in from July

Providing a secure and efficient Helpdesk

BT faces strict new measures to speed up Openreach repairs on its aged copper infrastructure from the start of next month, the UK's communications watchdog said today.

Ofcom warned BT that it will be expected to fix around 70 per cent of phone and broadband faults within two working days over the course of a year.

That benchmark rises to completing 80 per cent of repairs within the targeted timeframe by 2016, the regulator said.

BT will also be required to provide appointments for roughly 55 per cent of new line installations. Openreach engineers will be expected to visit a property within 12 working days of being assigned the job, Ofcom said. Up to 30 per cent of new line orders typically require an engineer on site.

By 2016, around 80 per cent of visits requested from rival ISPs such as BSkyB and TalkTalk, which rely on Openreach to provide a decent service, will need to fulfil that criterion.

Ofcom - which warned BT about the new rules in December last year - said that the telecoms giant would face sanctions including fines if it failed to meet the targets demanded from the watchdog.

The company will also be required, under the measures, to make clear to customers the timeframe in which it is currently completing any remaining repairs or installations.

Ofcom added that BT will be expected, from October this year, to publish quarterly reports online about Openreach's repair performance. The company told The Register that it planned to place such reports on its website starting within the next few weeks.

Poor weather conditions that prevent engineers meeting the service standard will be taken into account under some circumstances, Ofcom said.

"The targets allow that up to three per cent of repairs and 1 per cent of installations in a typical year might be delayed due to such factors," said the regulator.

BT said:

Openreach has already stated its commitment to meet and exceed these service targets. Current performance data shows that Openreach is well on track to meet the targets outlined for this financial year. The recruitment of a further 1600 engineers will help us to achieve and exceed the standards set for subsequent years.

As El Reg reported last year, BT's fibre service will not be subjected to such rules as Ofcom said that the one-time state monopoly had "met or exceeded its service level agreements" with such repairs and installations. ®

New hybrid storage solutions

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Turnbull: NBN won't turn your town into Silicon Valley
'People have been brainwashed to believe that their world will be changed forever if they get FTTP'
Blockbuster book lays out the first 20 years of the Smartphone Wars
Symbian's David Wood bares all. Not for the faint hearted
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
ISPs' post-net-neutrality world is built on 'bribes' says Tim Berners-Lee
Father of the worldwide web is extremely peeved over pay-per-packet-type plans
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.