Feeds

Ofcom to BT Openreach: From now on, you'd better kill 70% of gremlins within 2 days

Deadline for action on copper service kicks in from July

Internet Security Threat Report 2014

BT faces strict new measures to speed up Openreach repairs on its aged copper infrastructure from the start of next month, the UK's communications watchdog said today.

Ofcom warned BT that it will be expected to fix around 70 per cent of phone and broadband faults within two working days over the course of a year.

That benchmark rises to completing 80 per cent of repairs within the targeted timeframe by 2016, the regulator said.

BT will also be required to provide appointments for roughly 55 per cent of new line installations. Openreach engineers will be expected to visit a property within 12 working days of being assigned the job, Ofcom said. Up to 30 per cent of new line orders typically require an engineer on site.

By 2016, around 80 per cent of visits requested from rival ISPs such as BSkyB and TalkTalk, which rely on Openreach to provide a decent service, will need to fulfil that criterion.

Ofcom - which warned BT about the new rules in December last year - said that the telecoms giant would face sanctions including fines if it failed to meet the targets demanded from the watchdog.

The company will also be required, under the measures, to make clear to customers the timeframe in which it is currently completing any remaining repairs or installations.

Ofcom added that BT will be expected, from October this year, to publish quarterly reports online about Openreach's repair performance. The company told The Register that it planned to place such reports on its website starting within the next few weeks.

Poor weather conditions that prevent engineers meeting the service standard will be taken into account under some circumstances, Ofcom said.

"The targets allow that up to three per cent of repairs and 1 per cent of installations in a typical year might be delayed due to such factors," said the regulator.

BT said:

Openreach has already stated its commitment to meet and exceed these service targets. Current performance data shows that Openreach is well on track to meet the targets outlined for this financial year. The recruitment of a further 1600 engineers will help us to achieve and exceed the standards set for subsequent years.

As El Reg reported last year, BT's fibre service will not be subjected to such rules as Ofcom said that the one-time state monopoly had "met or exceeded its service level agreements" with such repairs and installations. ®

Internet Security Threat Report 2014

More from The Register

next story
Brits: Google, can you scrape 60k pages from web, pleeease
Hey, c'mon Choc Factory, it's our 'right to be forgotten'
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
FCC, Google cast eye over millimetre wireless
The smaller the wave, the bigger 5G's chances of success
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.