Feeds

Microsoft's Online Exchange fixed after going titsup for NINE HOURS

Two hours of that spent on hold reporting problem

Build a business case: developing custom apps

Microsoft has fixed a nine-hour outage in its online Exchange service that crippled North American customers’ Office 365 and hosted Outlook accounts.

The outage struck companies in US, Canada and Mexico, leaving entire organisations unable to read, write or retrieve emails or seeing their email slow down to a snail's pace.

Users manned the Office 365 community message boards and Twitter to complain and vent their fury, singling out a flat-footed response from both Microsoft’s technical and customer service staff dealing with the problem.

Customers were angry at being kept on hold by customer support for up to two hours at a time and at not being given a fix ETA.

Microsoft finally announced that the problem was resolved late Tuesday evening (24 June) Eastern time (2am on Wednesday 25 June UK time).

David Zhang of Microsoft support told the Office 365 community message board:

“Investigation determined that a portion of the networking infrastructure entered into a degraded state. Engineers made configuration changes on the affected capacity to remediate end-user impact. The issue was successfully fixed on Tuesday, June 24, 2014, at 9:50 PM UTC.”

Zhang also issued the boilerplate corporate apology for any inconvenience caused but he could offer little to satisfy users or downplay the magnitude of the problem.

During the day, Jim1001 wrote on the Office 365 community page:

“Our entire corporation cannot send or receive emails from Outlook (Office 365 Exchange) or even the OWA web browser as of 8AM MST time this morning June 24, 2014! I have never seen a world-wide email go down like this.

MadBuffalo wrote: “Office365 is beginning to look like a very poor choice for mission critical services.”

Trec posted: "Tried to contact support by phone, and after half hour, the call was dropped on both occasions. It seems the support guys are saturated and there are not enough staff for an issue like this one."

For many, it was the second outage to Microsoft’s business-cloud service in 24 hours and it was proving too much.

Monday saw Lync Online, Microsoft’s unified communications service, slow down and crash.

Lync provides voice over IP (VOIP), corporate instant messaging, presence, meetings and video conferencing.

Problems surfaced around 11am Eastern time and were addressed by the Microsoft Lync team via Twitter later in the afternoon Eastern time.

Service was restored by 5.30pm.

MMS Infotech on Twitter blamed the problem on a botched data centre migration by Microsoft techies, moving the relevant network infrastructure.

ThomasGallaway, who was caught up in both the Lync and the Exchange Online crashes, wrote on the day of the second crash: "Down for 3 hours now. When going to Calendar outlook freezes. Send/receive works on iPhone. This sucks as we were hit yesterday by the lync outage. Today email. What's going on M$?" ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Kate Bush: Don't make me HAVE CONTACT with your iPHONE
Can't face sea of wobbling fondle implements. What happened to lighters, eh?
Assange™: Hey world, I'M STILL HERE, ignore that Snowden guy
Press conference: ME ME ME ME ME ME ME (cont'd pg 94)
Caught red-handed: UK cops, PCSOs, specials behaving badly… on social media
No Mr Fuzz, don't ask a crime victim to be your pal on Facebook
Ballmer leaves Microsoft board to spend more time with his b-balls
From Clippy to Clippers: Hi, I see you're running an NBA team now ...
Online tat bazaar eBay coughs to YET ANOTHER outage
Web-based flea market struck dumb by size and scale of fail
Amazon takes swipe at PayPal, Square with card reader for mobes
Etailer plans to undercut rivals with low transaction fee offer
Call of Duty daddy considers launching own movie studio
Activision Blizzard might like quality control of a CoD film
US regulators OK sale of IBM's x86 server biz to Lenovo
Now all that remains is for gov't offices to ban the boxes
XBOX One will learn to play media from USB and DLNA sources
Hang on? Aren't those file formats you hardly ever see outside torrents?
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.