Feeds

Lync users see outages as Microsoft wrangles with network problems

Company claims "routing infrastructure issues" behind service woes

Build a business case: developing custom apps

Microsoft is scrambling to fix its Lync service after network problems left the platform inaccessible to users.

The company said Monday afternoon that it was dealing with what it called "routing infrastrcture issues" in attempting to restore service to the unified communications platform.

The issues began Monday morning when users on the East Coast of North America began exerpiencing service issues. Problems continued throughout the day, with users in other regions also reporting that they are unable to access Lync services.

Microsoft later issued a statement (via a company spokesperson) further outlining the problem.

Some users in North America are experiencing issues with Lync Online due to network routing infrastructure issues. In response, engineers have routed a portion of network traffic to an alternate datacenter which has restored service for some of our customers. We are committed to fixing this issue as quickly as possible and expect the service to be restored for all customers soon. Customers can get the latest Lync Online status through the admin Service Health Dashboard.

No further word has been given on when users can expect service to be fully restored.

The outages come as Microsoft is pushing an initiative to give users greater visibility into the inner workings of Office 365. The company said last week that it would be providing customers with a roadmap to shed light on new features being introduced as well as planned features and recently launched updates. ®

Boost IT visibility and business value

More from The Register

next story
Sysadmin Day 2014: Quick, there's still time to get the beers in
He walked over the broken glass, killed the thugs... and er... reconnected the cables*
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
VVOL update: Are any vendors NOT leaping into bed with VMware?
It's not yet been released but everyone thinks it's the dog's danglies
BlackBerry: Toss the server, mate... BES is in the CLOUD now
BlackBerry Enterprise Services takes aim at SMEs - but there's a catch
SHOCK and AWS: The fall of Amazon's deflationary cloud
Just as Jeff Bezos did to books and CDs, Amazon's rivals are now doing to it
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.