Adobe Creative Cloud 2014: Progress and pain in the usual places

Enough to soothe the aches of an identity crisis?

Choosing a cloud hosting partner with confidence

War stories

One of the UK’s national daily newspapers had being relying on Adobe’s cloud services to publish its digital edition. Because of Adobe’s ID database glitch, the newspaper did not publish that day and published late the following day too. In doing so, Adobe had succeeded in doing what Zeppelins and the Blitz failed to achieve throughout two world wars. What a striking reputation Adobe has earned for itself: more damaging to the newspaper industry than the Kaiser and Hitler combined.

The block of flats at Coronation Avenue, seen after the bombing

Devastation caused after Photoshop CS6 failed to load

This particular newspaper no longer uses Adobe DPS (Digital Publishing Suite) to publish its digital edition.

Even when it’s up and running, the CC implementation of cloud sign-in is a constant hassle for multi-user installations, from large enterprises to small training centres. Visiting these sites, I hear the same complaints and indeed the same emotive word to describe Creative Cloud installation: “ball-ache”.

One training centre I visited actually held back from promoting CC courses until quite recently because it felt the authentication hassles in getting the applications to relaunch every time a trainee accidentally quit didn’t justify the “ball-ache”. CC and CS6 were described to me again as “ball-ache” a week ago by an IT support minion at a vast multi-seat, multi-site enterprise. These users are on the phone to IT support practically every morning with a sign-in issue, he claimed.

This is compounded by scatterings of isolated users of certain Adobe products that refuse to run within the strict confines of some corporate networks. When users complained on Adobe forums that while Muse CC worked fine at home but could not be launched on any computers at their workplaces, they were told to change their firewall.

Oh yes, just wander upstairs to the CIO and tell him to tone down the corporate firewall to comply with Adobe’s implementation of cloud authentication in Muse CC. Good luck with that.

Even during the aforementioned CC press briefing, some of the new cloud-based functions the evangelist was demonstrating took a minute or more to complete, apparently because “the internet connection here is not very good”. This will not put many minds at rest hoping that Adobe had learnt from last month’s slavish over-reliance on connectivity just to make stuff happen on your desktop.

To its credit, Adobe has said that CC 2014 will introduce “improvements” to the way in which multi-user installations are managed in corporate and education environments. I have asked for someone at Adobe to clarify what these improvements are but have not received an answer.

Taking the optimistic view, if site licence management becomes less of a “ball-ache”, it will be a good thing. And if this metaphoric soothing of testes leads to positive corporate user feedback, we may eventually be able to look forward to some easing of Adobe’s nightly bombing raids over the rest of us.

Taking a pessimistic view, well… let’s not do that. Corporate gonads couldn’t take it. ®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
'Kim Kardashian snaps naked selfies with a BLACKBERRY'. *Twitterati gasps*
More alleged private, nude celeb pics appear online
Wanna keep your data for 1,000 YEARS? No? Hard luck, HDS wants you to anyway
Combine Blu-ray and M-DISC and you get this monster
US boffins demo 'twisted radio' mux
OAM takes wireless signals to 32 Gbps
Google+ GOING, GOING ... ? Newbie Gmailers no longer forced into mandatory ID slurp
Mountain View distances itself from lame 'network thingy'
EMC, HP blockbuster 'merger' shocker comes a cropper
Stand down, FTC... you can put your feet up for a bit
Apple flops out 2FA for iCloud in bid to stop future nude selfie leaks
Millions of 4chan users howl with laughter as Cupertino slams stable door
Students playing with impressive racks? Yes, it's cluster comp time
The most comprehensive coverage the world has ever seen. Ever
Run little spreadsheet, run! IBM's Watson is coming to gobble you up
Big Blue's big super's big appetite for big data in big clouds for big analytics
prev story


Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.