Feeds

Virgin Media boss AND ex-Murdoch man: BSkyB broadband is 'lousy'

His own firm is a shining example for them to follow - not

Internet Security Threat Report 2014

Virgin Media boss Tom Mockridge has lashed out at BSkyB by claiming that its broadband service is "lousy".

Such a jibe might appear - on the surface at least - as an obvious moan from a rival player, but his vehemence might surprise some considering that Mockridge was the deputy chairman of BSkyB, which is 39 per cent owned by Rupert Murdoch's 21st Century Fox, in the immediate aftermath of the News of the World phone-hacking affair.

Mockridge, who became Virgin Media's chief in May last year after US cable giant Liberty Global bought the company, told the Daily Mirror that BSkyB was attempting to fool its customers by offering what he thinks is an inferior broadband service for free to any new subscribers who sign up to its sports package.

“When someone offers you something for free, generally most customers are smart enough and realise they are paying for it somewhere else," he told the newspaper.

“You’ve got to think, if someone is going to give you their broadband for free, it means their broadband is maybe not that good. If you are putting up with a lousy broadband service, and you can’t get a good connection, maybe you should go to a proper broadband operator."

Mockridge confessed that Virgin Media still had room for improvement with how it deals with punters, however. He said that the ISP had ploughed cash into improving customer service over the past five years.

"We're not perfect but we have got a lot better than we were," he claimed. ®

Providing a secure and efficient Helpdesk

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.