Feeds

Virgin Media boss AND ex-Murdoch man: BSkyB broadband is 'lousy'

His own firm is a shining example for them to follow - not

Boost IT visibility and business value

Virgin Media boss Tom Mockridge has lashed out at BSkyB by claiming that its broadband service is "lousy".

Such a jibe might appear - on the surface at least - as an obvious moan from a rival player, but his vehemence might surprise some considering that Mockridge was the deputy chairman of BSkyB, which is 39 per cent owned by Rupert Murdoch's 21st Century Fox, in the immediate aftermath of the News of the World phone-hacking affair.

Mockridge, who became Virgin Media's chief in May last year after US cable giant Liberty Global bought the company, told the Daily Mirror that BSkyB was attempting to fool its customers by offering what he thinks is an inferior broadband service for free to any new subscribers who sign up to its sports package.

“When someone offers you something for free, generally most customers are smart enough and realise they are paying for it somewhere else," he told the newspaper.

“You’ve got to think, if someone is going to give you their broadband for free, it means their broadband is maybe not that good. If you are putting up with a lousy broadband service, and you can’t get a good connection, maybe you should go to a proper broadband operator."

Mockridge confessed that Virgin Media still had room for improvement with how it deals with punters, however. He said that the ISP had ploughed cash into improving customer service over the past five years.

"We're not perfect but we have got a lot better than we were," he claimed. ®

The essential guide to IT transformation

More from The Register

next story
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Canadian ISP Shaw falls over with 'routing' sickness
How sure are you of cloud computing now?
Don't call it throttling: Ericsson 'priority' tech gives users their own slice of spectrum
Actually it's a nifty trick - at least you'll pay for what you get
Three floats Jolla in Hong Kong: Says Sailfish is '3rd option'
Network throws hat into ring with Linux-powered handsets
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
PwC says US biz lagging in Internet of Things
Grass is greener in Asia, say the sensors
Ofcom sees RISE OF THE MACHINE-to-machine cell comms
Study spots 9% growth in IoT m2m mobile data connections
O2 vs Vodafone: Mobe firms grab for GCHQ, gov.uk security badge
No, the spooks love US best, say rival firms
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.