Feeds

Netflix agrees to end network warnings in Verizon slowdown spat

Says carrier's speeds are still among the worst, though

The essential guide to IT transformation

Netflix is backing down in its battle with Verizon over the speed of its streaming video service on the carrier's network, albeit just a little.

A Monday post to the Netflix US and Canada blog said that the company will stop issuing users error messages blaming carriers for slow performance, saying the notifications were part of an experiment to introduce greater "transparency."

"As part of this transparency campaign, we started a small scale test in early May that lets consumers know, while they’re watching Netflix, that their experience is degraded due to a lack of capacity into their broadband provider’s network," the company said. "We are testing this across the U.S. wherever there is significant and persistent network congestion. This test is scheduled to end on June 16."

The announcement comes just days after Netflix found itself facing the ire of Verizon's legal team when the carrier discovered that the video service was informing Verizon subscribers that problems in video performance were the ISP's fault.

Netflix alert warning of slow speeds on Verizon

Netflix knows whose network you're on, and it thinks it's too slow

The telco issued a cease and desist order demanding that Netflix stop presenting Verizon customers with "the Verizon network is crowded right now" messages and provide evidence that Verizon was to blame for the slowdowns.

In the letter, which was both released publicly and delivered to Netflix counsel, Verizon lawyers suggest that the Netflix traffic issues are the fault of the video service and its network of third-party providers, which experience slowdowns before data ever reaches the ISP.

Netflix indirectly responded to the claims by posting its latest US Speed Index, ranking service providers by average speed. The index ranks Verizon's DSL service last among the 16 US providers with an average speed of 1.05 Mb/sec. Verizon FiOS ranked tenth with a 1.90 Mb/sec average, while Cablevision was tops with a 3.03Mb/sec average rate.

Netflix also objected to the notion that its delivery network was causing slowdowns, shifting blame to the "last mile" networks of ISPs.

"We pay some of the world’s largest transit networks to deliver Netflix video right to the front door of an ISP," the company said. "Where the problem occurs is at that door – the interconnection point – when the broadband provider hasn’t provided enough capacity to accommodate the traffic their customer requested."

Meanwhile, Netflix continues to simultaneously work to roll out direct interconnect deals with Verizon and other ISPs while also lobbying for the shutdown of such "fast lane" agreements by way of net neutrality provisions. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
We need less U.S. in our WWW – Euro digital chief Steelie Neelie
EC moves to shift status quo at Internet Governance Forum
EE fails to apologise for HUGE T-Mobile outage that hit Brits on Friday
Customer: 'Please change your name to occasionally somewhere'
EE plonks 4G in UK Prime Minister's backyard
OK, his constituency. Brace yourself for EXTRA #selfies
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?