Feeds

Verizon threatens Netflix in video lag blame game

Carrier threatens to release its (legal) hounds over flick-flinger's error messages

HP ProLiant Gen8: Integrated lifecycle automation

Verizon is threatening legal action against Netflix after the streaming video service began streaming error messages that blame Verizon for slow network traffic.

The telecom giant has sent a cease-and-desist letter to Netflix, demanding that the company stop sending its users notification messages that point the finger at Verizon when videos are slow to load. The messages, as posted below, tell users "The Verizon network is crowded right now."

Shortly after the above Tweet from Vox designer Yuri Victor was posted, media outlets began picking up and retweeting the news, prompting Verizon to shoot off the cease-and-desist letter to the Netflix legal office. Verizon provided El Reg with copy of the letter, excerpted below.

There is no basis for Netflix to assert that issues with respect to playback of any particular video session are attributable solely to the Verizon Network. As Netflix knows, there are many different factors that can affect traffic on the Internet, including choices by Netflix in how to connect to its customers and deliver content to them, interconnection between multiple networks, and consumer in-home issues such as in-home wiring, WiFi, and device settings and capabilities.

The letter goes on to claim that Netflix has opted to rely on a number of "middle-man networks" rather than agree to a direct connection deal with Verizon. Because of this, says Verizon, the streaming video provider has only itself to blame for poor traffic.

"To now accuse last-mile ISPs of being solely responsible for service issues that may relate to congestion on peering circuits stemming from network arbitrage by upstream providers is self-serving, deceptive and an unfair business practice," Verizon said.

Netflix, meanwhile, maintains that it has nothing to hide and that Verizon is indeed at fault for poor performance of the service on their network.

"This is about consumers not getting what they paid for from their broadband provider," a Netflix spokesman told El Reg.

"We are trying to provide more transparency, just like we do with the Netflix ISP Speed Index, and Verizon is trying to shut down that discussion," he said.

The spat comes even as the two companies are said to be preparing a direct-connect setup, which would in fact see Netflix establish a direct pipeline for the service with Verizon. The companies have not given any timetable for that process other than saying it would be complete "in the coming months." ®

Maximizing your infrastructure through virtualization

More from The Register

next story
Google Nest, ARM, Samsung pull out Thread to strangle ZigBee
But there's a flaw in Google's IP-based IoT system
Orange spent weekend spamming customers with TXTs
Zero, not infinity, is the Magic Number customers want
Want to beat Verizon's slow Netflix? Get a VPN
Exec finds stream speed climbs when smuggled out
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
'Two-speed internet' storm turns FCC.gov into zero-speed website
Deadline for comments on net neutrality shake-up extended to Friday
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
NBN Co execs: No FTTN product until 2015
Faster? Not yet. Cheaper? No data
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Mobile application security vulnerability report
The alarming realities regarding the sheer number of applications vulnerable to attack, and the most common and easily addressable vulnerability errors.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.