Feeds

Verizon threatens Netflix in video lag blame game

Carrier threatens to release its (legal) hounds over flick-flinger's error messages

Next gen security for virtualised datacentres

Verizon is threatening legal action against Netflix after the streaming video service began streaming error messages that blame Verizon for slow network traffic.

The telecom giant has sent a cease-and-desist letter to Netflix, demanding that the company stop sending its users notification messages that point the finger at Verizon when videos are slow to load. The messages, as posted below, tell users "The Verizon network is crowded right now."

Shortly after the above Tweet from Vox designer Yuri Victor was posted, media outlets began picking up and retweeting the news, prompting Verizon to shoot off the cease-and-desist letter to the Netflix legal office. Verizon provided El Reg with copy of the letter, excerpted below.

There is no basis for Netflix to assert that issues with respect to playback of any particular video session are attributable solely to the Verizon Network. As Netflix knows, there are many different factors that can affect traffic on the Internet, including choices by Netflix in how to connect to its customers and deliver content to them, interconnection between multiple networks, and consumer in-home issues such as in-home wiring, WiFi, and device settings and capabilities.

The letter goes on to claim that Netflix has opted to rely on a number of "middle-man networks" rather than agree to a direct connection deal with Verizon. Because of this, says Verizon, the streaming video provider has only itself to blame for poor traffic.

"To now accuse last-mile ISPs of being solely responsible for service issues that may relate to congestion on peering circuits stemming from network arbitrage by upstream providers is self-serving, deceptive and an unfair business practice," Verizon said.

Netflix, meanwhile, maintains that it has nothing to hide and that Verizon is indeed at fault for poor performance of the service on their network.

"This is about consumers not getting what they paid for from their broadband provider," a Netflix spokesman told El Reg.

"We are trying to provide more transparency, just like we do with the Netflix ISP Speed Index, and Verizon is trying to shut down that discussion," he said.

The spat comes even as the two companies are said to be preparing a direct-connect setup, which would in fact see Netflix establish a direct pipeline for the service with Verizon. The companies have not given any timetable for that process other than saying it would be complete "in the coming months." ®

Next gen security for virtualised datacentres

More from The Register

next story
Don't call it throttling: Ericsson 'priority' tech gives users their own slice of spectrum
Actually it's a nifty trick - at least you'll pay for what you get
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Three floats Jolla in Hong Kong: Says Sailfish is '3rd option'
Network throws hat into ring with Linux-powered handsets
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
EE: STILL Blighty's best mobe network, says 'Frappucino' Moore
Fresh round of network stats fisticuffs possibly on the cards here
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
Tech city types developing 'Google Glass for the blind' app
An app and service where other people 'see' for you
Canadian ISP Shaw falls over with 'routing' sickness
How sure are you of cloud computing now?
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.