Feeds

Adobe blames 'maintenance failure' for 27-hour outage

Unidentified 'root cause' borks the system during work on database

Build a business case: developing custom apps

Adobe has blamed a maintenance failure for the 27-hour outage in its Creative Cloud suite that left video and photo editors unable to log into online services.

“The failure happened during database maintenance activity and affected services that require users to log in with an Adobe ID,” Adobe said in a blog post apologising for the down-time.

“We understand that the time it took to restore service has been frustrating, but we wanted to be as thorough as possible. We have identified the root cause of this failure and are putting standards in place to prevent this from happening again.”

The Reg has asked Adobe what that “root cause” might be, but the company hadn’t gotten back to us at the time of publication.

That leaves the software firm's own maintenance as the top culprit, a rather dim prospect for users worried about whether this sort of thing might happen again. If Twitter is any indication, graphics pros are not feeling very forgiving, even now that the service is back online.

Other Twitter users said they weren’t happy with the “dumb responses” from Adobe on the issue or that the outage pointed out the problem with having so much creative software centralised on a single service.

Meanwhile users of older versions of the software – who still have hard copies of older versions of the software, before it flew into the cloud, were busily rubbing their colleagues’ faces in it and vowing not to upgrade.

Adobe’s new business model relies on getting people to upgrade to its latest version of Creative Suite, which it has turned from an expensive piece of software into a cloud-based subscription service. Users can no longer get up-to-date box versions of its hugely popular graphics apps bundle, which includes Photoshop, Dreamweaver, Premiere and InDesign to name a few.

So far though, the move has not gone as smoothly as the firm might have liked. In the early days of the move, the storage part of the cloud service forgot to sync users’ files for a whole fortnight, while late last year, the firm was hit with a security breach that leaked the login details for as many as 38 million customers. ®

Boost IT visibility and business value

More from The Register

next story
Sysadmin Day 2014: Quick, there's still time to get the beers in
He walked over the broken glass, killed the thugs... and er... reconnected the cables*
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
VVOL update: Are any vendors NOT leaping into bed with VMware?
It's not yet been released but everyone thinks it's the dog's danglies
BlackBerry: Toss the server, mate... BES is in the CLOUD now
BlackBerry Enterprise Services takes aim at SMEs - but there's a catch
SHOCK and AWS: The fall of Amazon's deflationary cloud
Just as Jeff Bezos did to books and CDs, Amazon's rivals are now doing to it
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.