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Graphics pros left hanging as Adobe Creative Cloud outage nears 24 hours

Cloudy services left titsup in login lockout

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Updated Adobe is struggling to correct a global outage that has already locked customers out of its Creative Cloud online services for nearly 24 hours.

The Photoshop maker first tweeted that users were unable to login to their Adobe accounts at 2:22pm Pacific time on Wednesday, and the service was still offline as of 1pm on Thursday.

The downtime is a blow for Adobe, which has based its new business model on strong-arming its customers into cloud-connected subscriptions. It nixed the boxed retail version of its Creative Suite graphics apps last May – including Photoshop, Illustrator, Dreamweaver, and InDesign, among others – and said that all future versions would be available for rental only.

But although Adobe is adept at creating industry-leading creative software, it hasn't demonstrated much acumen as a provider of online services. At one point, its cloud storage services failed to sync users' files for two whole weeks, and a data breach in October is believed to have leaked the encrypted passwords for as many as 38 million customers.

According to Adobe's System Status page, the latest login outage has locked users out of a whole range of services, including cloudy file sync and download, the Creative Cloud desktop app, team and enterprise administration, access to user accounts and profiles, and purchases, upgrades, and downloads of Adobe applications.

"We apologize for the disruption," the company's latest update reads. "We have identified the cause and are working to restore the service as quickly as possible."

Adobe did not immediately respond to El Reg's request for more information on the outage. Customers are advised to follow Adobe's official support Twitter account for further updates. ®

Update

The Creative Cloud services began coming online shortly before close of business on Thursday, and Adobe's System Status page now reports them all as operational. The total duration of the outage was roughly 27 hours.

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