Feeds

GOV.UK push in action: Er, FEWER Brits filling out govt forms online

But oldsters are flocking to interwebulator 'cos of fondleslabs

Gartner critical capabilities for enterprise endpoint backup

While some Brits appear keener than ever to access services via the internet, the proportion of people who completed government processes online at least once every three months dropped five percentage points in 2013 compared with a year earlier.

This is according to a new report released by communications watchdog Ofcom, whose figures go against regular claims from Whitehall that its Directgov website re-branding team in the Cabinet Office - the over 100-strong GOV.UK crew - is doing a great job of improving public services to make them more accessible online.

Ofcom said that that six in 10 Brits were completing "government processes" online, a number that hasn't budged at all compared with a year earlier.

Meanwhile, the number of citizens completing government transactions via GOV.UK and local council sites has fallen.

The watchdog's annual Adults' Media Use and Attitudes Report also revealed that non-internet users had dropped from 15 per cent in 2012 to 12 per cent last year.

Those 7.6 million Brits don't have broadband access at home and have no plans to subscribe to an ISP in the next 12 months, Ofcom said.

The regulator added:

One in eight (13 per cent) say they contact their local councillor or MP online, which is also unchanged since 2012. But there has been a decrease in the frequency of completing government processes online at least quarterly from 33 per cent in 2012 to 28 per cent in 2013.

However, since 2012 there has been a rise in the numbers of people saying they prefer to use email or websites to complete government processes, out of a range of possible types of communication - from 43 per cent in 2012 to 48 per cent in 2013. Those that complete government services online say that it's convenient (84 per cent) and quicker than doing it in person (40 per cent).

Elsewhere in the report, elderly people are slowly starting to embrace fondleslabs, according to communications watchdog Ofcom.

The regulator said that 17 per cent of Blighty's 65- to 74-year-olds had their hands on iPads, Kindle Fires and other mobile devices in 2013.

The figure trebled from 5 per cent a year earlier, Ofcom added.

Similarly, it noted an uptick in the number of oldies using the internet with a nine per cent climb in over 65-year-olds going online. Apparently, 42 per cent of elderly people are now plugged into the interwebulator, compared with 33 per cent in 2012.

Anecdotally, a 66-year-old friend of your correspondent bought a fancy new Kindle Fire HD in February. It remains wrapped in its box. ®

Gartner critical capabilities for enterprise endpoint backup

More from The Register

next story
'Stop dissing Google or quit': OK, I quit, says Code Club co-founder
And now a message from our sponsors: 'STFU or else'
Ex US cybersecurity czar guilty in child sex abuse website case
Health and Human Services IT security chief headed online to share vile images
Don't even THINK about copyright violation, says Indian state
Pre-emptive arrest for pirates in Karnataka
The police are WRONG: Watching YouTube videos is NOT illegal
And our man Corfield is pretty bloody cross about it
Felony charges? Harsh! Alleged Anon hackers plead guilty to misdemeanours
US judge questions harsh sentence sought by prosecutors
Oz biz regulator discovers shared servers in EPIC FACEPALM
'Not aware' that one IP can hold more than one Website
Apple tried to get a ban on Galaxy, judge said: NO, NO, NO
Judge Koh refuses Samsung ban for the third time
Pedals and wheel in that Google robo-car or it's off the road – Cali DMV
And insists on $5 million insurance per motor against accidents
prev story

Whitepapers

Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Backing up distributed data
Eliminating the redundant use of bandwidth and storage capacity and application consolidation in the modern data center.
The essential guide to IT transformation
ServiceNow discusses three IT transformations that can help CIOs automate IT services to transform IT and the enterprise
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.