Feeds

Reg hack hacked off by iPhone 5 repair notice

Own an iPhone 5? Apple says it may fail to turn on or off, issues repair alert. Damn...

Secure remote control for conventional and virtual desktops

Updated Attention iPhone 5 owners: your Cupertinian earslab may be defective.

"Apple has determined that the sleep/wake button mechanism on a small percentage of iPhone 5 models may stop working or work intermittently," a notice posted on Apple's support website informed us iPhone 5 owners on Friday. "iPhone 5 models manufactured through March 2013 may be affected by this issue."

There's no cost for the replacement – except, of course, the hassle of backing up your handset and bringing it to an Apple retail store or qualified service center. There's a link to a locator on the notice page.

Not all iPhone 5 units are affected, just the "small percentage" Apple admits to in its Friday missive. To discover if you're one of those unlucky enough to be among the few, the proud, the unfortunate, you simply enter your iPhone's serial number – a series of letters, actually – into an eligibility detector on Apple's website.

That serial "number", by the way, can be found by launching Settings, then tapping General > About, then scrolling down to – you guessed it – the Serial Number field.

Since, as your humble Reg reporter admitted above, I am the owner of an iPhone 5, I decided to play along. After entering my iPhone's serial number into the appropriate field and clicking Submit, I was presented with the following:

Screenshot of Apple's 'iPhone 5 Sleep/Wake Button Replacement Program' page showing that the serial number entered qualifies the iPhone for repair

Damn...

A decision needed to be made. Although Apple says, "If your iPhone 5 sleep/wake button does not show any signs of this issue and/or does not have a qualifying serial number, no action is required on your part at this time," it's the first part of that "and/or" couplet that's distressing: my button works fine today, but what if it should crap out on me at an inopportune moment at some time in the future?

Not good. Better replace it now. A stitch in time, et cetera.

A call to my local Apple Retail Store revealed that I couldn't simply drop off my iPhone for repair. Damn. I'd have to make a Genius Bar appointment instead. Damn. There are no appointments left for today. Damn. And the sweet-voiced woman on the other end of the phone had no idea how long the repair would take. Damn.

At least I have two advantages: first, I live in San Francisco, and outside the US and Canada repairs won't be available until May 2. Second, I live near three Apple stores, so I won't have to call Apple to request a prepaid box in which to mail my iPhone in for service, then wait until it's returned shipshape.

So tomorrow morn I'll wend my way to San Francisco's flagship Stockton Street store, iPhone 5 in hand, second-floor Genius Bar my destination.

And if said Genius gives me any crap about not fixing my sleep/wake button because s/he deems it healthy, I won't be shy about playing my "power of the press" card.

If I get any Genius guff, you may hear more about this. ®

Update

Saturday, April 26: Took my iPhone 5 to the store first thing this morning; it was accepted for sleep/wake button replacement with no questions asked; I was given an identical iPhone 5 loaner; was told the repair should take four to six days; I upgraded the loaner to iOS 7.1.1 and restored my apps et al. from my iTunes backup. All is well.

Security for virtualized datacentres

More from The Register

next story
PEAK APPLE: iOS 8 is least popular Cupertino mobile OS in all of HUMAN HISTORY
'Nerd release' finally staggers past 50 per cent adoption
Apple spent just ONE DOLLAR beefing up the latest iPad Air 2
New iPads look a lot like the old one. There's a reason for that
Google Glassholes are UNDATEABLE – HP exec
You need an emotional connection, says touchy-feely MD... We can do that
Microsoft fitness bands slapped on wrists: All YOUR HEALTH DATA are BELONG TO US
Wearable will deliver 'actionable insights for healthier living'
Caterham Seven 160 review: The Raspberry Pi of motoring
Back to driving's basics with a joyously legal high
Pixel mania: Apple 27-inch iMac with 5K Retina display
Cupertino computer in value for money shocker
FTDI yanks chip-bricking driver from Windows Update, vows to fight on
Next driver to battle fake chips with 'non-invasive' methods
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
Protecting users from Firesheep and other Sidejacking attacks with SSL
Discussing the vulnerabilities inherent in Wi-Fi networks, and how using TLS/SSL for your entire site will assure security.