Feeds

Virgin Media so, so SORRY for turning spam fire-hose on its punters

Hundreds of emails flood inboxes thanks to gaffe

The essential guide to IT transformation

Virgin Media has apologised for a blunder that resulted in some of its customers being bombarded with a deluge of emails.

The broadband biz emailed Brits who use its virgin.net email service, which is provided by Google, to warn them of some changes: from the end of April, Virgin Broadband customers won't be able to log into Google websites, such as YouTube, using their virgin.net addresses.

But any email replies to that message were sent to everyone on the mailing list: the email address the update was sent from acted as a conduit to the full list of virgin.net customers. This not only spewed hundreds of extra missives into inboxes, it also shared the senders' email addresses with everyone on the list.

“For a short time yesterday afternoon, a small proportion of our customers received a service email from one of our suppliers which, if they replied-to-all, it was sent to a wider group. The issue was quickly fixed and we apologise for the inconvenience caused,” a spokesperson for the telco said today.

Virgin Media said the problem only affected a number of virgin.net email address holders, but it seems those few still managed to get tons of emails, including spam and chains between other customers caught up in the distribution list.

As is now traditional, users took to Twitter to complain:

Virgin Media said it has now resolved the problem, and stopped the original email address from acting as a gateway to the mailing list. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
We need less U.S. in our WWW – Euro digital chief Steelie Neelie
EC moves to shift status quo at Internet Governance Forum
Google has spaffed more cash on lobbying this year than Big Cable
Don't worry, it'll be cheaper when they use drones
EE fails to apologise for HUGE T-Mobile outage that hit Brits on Friday
Customer: 'Please change your name to occasionally somewhere'
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?