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MyCloud/Mionet issues getting sorted... but we still don't know what they were

WD has issued an update to its My Cloud, My Book Live and Mionet outage, saying Mionet customers may still be facing problems. The root cause is still not understood.

Here's the text:

Update: April 7, 2014 @ 9:30PM PST

As of April 3, remote access to My Cloud and My Book Live personal cloud storage has been re-established. If you are still experiencing issues reconnecting and you have already rebooted your drive, we encourage you to contact us at mycloud@wd.com.

We would like to reiterate that your stored data was not affected by this service interruption. The purpose of our servers is to authenticate access to your device remotely, while your data remains safe on your own home network.

If you haven’t already viewed our FAQ page, we encourage you to do so by clicking here for more information.

We are also working to restore services for our Mionet customers who are experiencing issues connecting to their remote access service. While our servers can handle multiple reconnections after failure, we have discovered an unexplained spike in reconnections beyond the volume of users.

The safety of your data and the ability to access it from anywhere are of extreme importance to us. We will continue to keep you updated as we investigate the root cause of this issue to prevent future service interruptions.

There has been little additional activity on WD's community website, indicating that the outage is mostly fixed. ®

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