Feeds

123-reg shrugs off customer complaints over stealth domain transfer charges

Web hosting provider quietly abandons free promise

Next gen security for virtualised datacentres

Web hosting outfit 123-reg has dismissed a number of complaints from disgruntled customers who are angry with the company's sudden decision to abandon its promise to keep domain transfers free on its service.

The Register heard from a family-run website business, The Mayne Design, which griped about the stealth changes to 123-reg's fees in a blog post entitled "domain names held hostage".

Companies who pay for domain names via 123-reg are now being told that they have to pay for any changes made to Internet Provider Security (IPS) tags, which are used by Dot-UK registry Nominet to flag the hosting outfit linked to a specific .uk domain name.

But critics are disappointed with 123-reg for suddenly reneging on its promise not to charge for tweaks to the IPS. It has now set a fee of £9.99, plus VAT, for any such changes.

"[S]imply put, 123-reg slapped on the charge without telling anyone, probably hoping that nobody would notice," The Mayne Design claimed.

It added that the hosting company had promised as recently as late March that there would be "no hidden charges to transfer away."

Another fed up 123-reg punter told el Reg: I have been a customer of 123-Reg for years but feel completed mistreated and feel it's dishonest on their part. I am now going to be moving my whole domain portfolio including .coms etc to another registrar."

We asked Nominet to comment on this story, but it has yet to get in touch.

123-reg said it had made a change to the default way .uk transfers were handled. A spokesman told us:

The update was made two weeks ago without notable customer impact. 123-reg has more than 1 million customers and has seen discussion on this from a very small number of them.

Our contact centres have seen no impact, our social teams likewise - other than those customers you have noted. This change to our product is not directly customer impacting, and the fees involved in this service are equal to those charged by the registry concerned for the same service.

®

Next gen security for virtualised datacentres

More from The Register

next story
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Don't call it throttling: Ericsson 'priority' tech gives users their own slice of spectrum
Actually it's a nifty trick - at least you'll pay for what you get
Three floats Jolla in Hong Kong: Says Sailfish is '3rd option'
Network throws hat into ring with Linux-powered handsets
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
Tech city types developing 'Google Glass for the blind' app
An app and service where other people 'see' for you
Canadian ISP Shaw falls over with 'routing' sickness
How sure are you of cloud computing now?
UK mobile coverage is BETTER than EVER, networks tell Ofcom
Regulator swallows this line and parrots it back out at us. What are they playing at?
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.