Feeds

123-reg shrugs off customer complaints over stealth domain transfer charges

Web hosting provider quietly abandons free promise

Secure remote control for conventional and virtual desktops

Web hosting outfit 123-reg has dismissed a number of complaints from disgruntled customers who are angry with the company's sudden decision to abandon its promise to keep domain transfers free on its service.

The Register heard from a family-run website business, The Mayne Design, which griped about the stealth changes to 123-reg's fees in a blog post entitled "domain names held hostage".

Companies who pay for domain names via 123-reg are now being told that they have to pay for any changes made to Internet Provider Security (IPS) tags, which are used by Dot-UK registry Nominet to flag the hosting outfit linked to a specific .uk domain name.

But critics are disappointed with 123-reg for suddenly reneging on its promise not to charge for tweaks to the IPS. It has now set a fee of £9.99, plus VAT, for any such changes.

"[S]imply put, 123-reg slapped on the charge without telling anyone, probably hoping that nobody would notice," The Mayne Design claimed.

It added that the hosting company had promised as recently as late March that there would be "no hidden charges to transfer away."

Another fed up 123-reg punter told el Reg: I have been a customer of 123-Reg for years but feel completed mistreated and feel it's dishonest on their part. I am now going to be moving my whole domain portfolio including .coms etc to another registrar."

We asked Nominet to comment on this story, but it has yet to get in touch.

123-reg said it had made a change to the default way .uk transfers were handled. A spokesman told us:

The update was made two weeks ago without notable customer impact. 123-reg has more than 1 million customers and has seen discussion on this from a very small number of them.

Our contact centres have seen no impact, our social teams likewise - other than those customers you have noted. This change to our product is not directly customer impacting, and the fees involved in this service are equal to those charged by the registry concerned for the same service.

®

Security for virtualized datacentres

More from The Register

next story
Drag queens: Oh, don't be so bitchy, Facebook! Let us use our stage names
Handbags at dawn over free content ad network's ID policy
Blockbuster book lays out the first 20 years of the Smartphone Wars
Symbian's David Wood bares all. Not for the faint hearted
'Serious flaws in the Vertigan report' says broadband boffin
Report 'fails reality test' , is 'simply wrong' and offers ''convenient' justification for FTTN says Rod Tucker
This flashlight app requires: Your contacts list, identity, access to your camera...
Who us, dodgy? Vast majority of mobile apps fail privacy test
Apple Watch will CONQUER smartwatch world – analysts
After Applelocalypse, other wristputers will get stuck in
Shades of Mannesmann: Vodafone should buy T-Mobile US
Biting the bullet would let Blighty-based biz flip the bird at AT&T
Net neutrality fans' joy as '2.3 million email' flood hits US Congress
FCC invites opinions in CSV format, after Slowdown day 'success'
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Top 5 reasons to deploy VMware with Tegile
Data demand and the rise of virtualization is challenging IT teams to deliver storage performance, scalability and capacity that can keep up, while maximizing efficiency.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.