Feeds

BT snatches crown: Soars to top of complaints list

Former state monopoly tops Ofcom list of shame

The Essential Guide to IT Transformation

BT was the most complained about ISP in the final three months of 2013, communications watchdog Ofcom said today.

The one-time national telco raked up the most gripes from broadband subscribers, according to the regulator's latest quarterly report on complaint figures.

Ofcom said:

For the first time, BT generated the most complaints for broadband as a proportion of its customer base - 0.32 per 1,000 customers during Q4 2013. Complaints were primarily driven by service faults and issues with how complaints were handled.

BT was also berated for pulling in the most complaints about its pay-TV service, mostly relating to faults and billing problems.

Until recently, TalkTalk was a repeat offender, earning the the most-moaned about accolade for consecutive quarters from disgruntled customers. But the budget ISP has now been pushed into third place.

EE was the second most complained about broadband provider towards the end of last year, the watchdog said. It generated above industry average complaints at 0.29 per 1,000 subscribers.

Yet TalkTalk doesn't have much to celebrate, either: it also notched up grumbles that were above the industry average, at 0.21 for every 1,000 customers, Ofcom said. It also had more complaints than any other telco about its landline service.

BSkyB and Virgin Media, on the other hand, attracted far fewer broadband, pay-TV and landline gripes from their respective customer bases. ®

The Essential Guide to IT Transformation

More from The Register

next story
Scotland's BIG question: Will independence cost me my broadband?
They can take our lives, but they'll never take our SPECTRUM
Trying to sell your house? It'd better have KILLER mobile coverage
More NB than transport links to next-gen buyers - study
iWallet: No BONKING PLEASE, we're Apple
BLE-ding iPhones, not NFC bonkers, will drive trend - marketeers
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Speak your brains on SIGNAL-FREE mobile comms firm here
Is goTenna tech a goer? Time to grill CEO, CTO
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Maximize storage efficiency across the enterprise
The HP StoreOnce backup solution offers highly flexible, centrally managed, and highly efficient data protection for any enterprise.