Feeds

Telstra, not Turnbull, at fault in Twitfight

Caveat emptor applies to broadband so Turnbull was rude but right

Gartner critical capabilities for enterprise endpoint backup

Australia's communications minister Malcolm Turnbull stands accused of telling small business owner Julia Keady to move to another home if she wants better broadband, but that interpretation of the exchange between Turnbull and Keady is not correct and ignores the golden rule of any transaction: buyer beware.

Here's the pair of tweets that kicked off the exchange.

The source of the first tweet, small business owner Julia Keady, has since blogged the following points:

  • Our research into Ocean Grove showed adequate broadband for our needs
  • When we called to connect our services, we were told there would be no broadband available to us. We did check prior to purchasing our house.
  • Telstra customer service said they would not be putting any more ports into the exchange due to the uncertainty brought about by the NBN

Our take on the post is that prior to buying the house, Keady checked about broadband availability and was told DSL services are available in the area. But upon attempting to actually acquire a DSL service the lack of available ports was pointed out, leading Keady to express her ire.

Keady's more detailed explanations on her blog show the situation does deserve some attention. Whatever source Keady used to satisfy her curiosity about the availability of broadband, it clearly did not offer the nuanced information that would have allowed a properly-informed decision. Turnbull's portfolio gives him scope to ensure that fate does not befall others.

But accusing Turnbull of suggesting Keady move house is nigh-on impossible to support on the facts in the public domain.

The Register's Australian staff feel Turnbull often displays the point-scoring, evasive behaviour that Australians so revile in their leaders. But on this occasion, he asked a reasonable question - did you check before you moved? - and did not receive a direct response.

Keady's points are well made. More pervasive broadband is a fine idea. Few in Australia contest that notion and fewer of those who do are credible. Turnbull's mixed-media national broadband network plan is unashamedly about speed and cost of rollout. Its fingers-crossed attitude towards delivery of a durable investment is worrying, but he's doing little to delay the NBN. Keady's beef on this occasion should therefore be with the source of information she used and Telstra, not Turnbull.

If you think different, here's a forum you can use to tell us how wrong we are. ®

Gartner critical capabilities for enterprise endpoint backup

More from The Register

next story
'Stop dissing Google or quit': OK, I quit, says Code Club co-founder
And now a message from our sponsors: 'STFU or else'
Top beak: UK privacy law may be reconsidered because of social media
Rise of Twitter etc creates 'enormous challenges'
Ex US cybersecurity czar guilty in child sex abuse website case
Health and Human Services IT security chief headed online to share vile images
Uber, Lyft and cutting corners: The true face of the Sharing Economy
Casual labour and tired ideas = not really web-tastic
Don't even THINK about copyright violation, says Indian state
Pre-emptive arrest for pirates in Karnataka
The police are WRONG: Watching YouTube videos is NOT illegal
And our man Corfield is pretty bloody cross about it
Oz biz regulator discovers shared servers in EPIC FACEPALM
'Not aware' that one IP can hold more than one Website
Apple tried to get a ban on Galaxy, judge said: NO, NO, NO
Judge Koh refuses Samsung ban for the third time
prev story

Whitepapers

Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Backing up distributed data
Eliminating the redundant use of bandwidth and storage capacity and application consolidation in the modern data center.
The essential guide to IT transformation
ServiceNow discusses three IT transformations that can help CIOs automate IT services to transform IT and the enterprise
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.