Feeds

ACCC to target price comparison websites

Telcos also on notice for their confusing pricing

Remote control for virtualized desktops

Consumer affairs regulator the Australian Competition and Consumer Commission (ACCC) says it's stepping up its consumer oversight in the telecommunications sector and on the Internet, while outlining its priorities for 2014.

Of particular interest to Australian Internet users will be a continuing watch over misleading advertising in the telecommunications sector, so-called “drip pricing” that drives consumers to distraction when trying to buy seats on airlines or tickets to events, and the integrity of price comparison sites.

Drip pricing happens when the price initially shown to a customer gets incrementally added to with extra fees and charges during the purchase process: starting with a $100 seat price for an event, the customer finds that credit-card processing fees and delivery fees (even when venue-pickup is requested for the tickets) and other fees add another $20 or $30 to the final price.

“Consumers purchasing airfares or event tickets are all too familiar with this practice,” Sims drily noted in his speech, adding that the commission believes it could also be anti-competitive. “There will be enforcement action in this area shortly”.

The commission also plans to clamp down on misleading or deceptive price comparators websites, he said. While Sims didn't nominate a particular site, many such only list prices from their commercial sponsors, according to an investigation by consumer group Choice during 2013.

The ACCC has long taken an activist stance in the telecommunications industry, both in the wholesale market and at the consumer side, and Sims said the commission's battle against misleading advertising in the sector would continue. ®

Beginner's guide to SSL certificates

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Choosing a cloud hosting partner with confidence
Download Choosing a Cloud Hosting Provider with Confidence to learn more about cloud computing - the new opportunities and new security challenges.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.