Feeds

Dell charges £16 TO INSTALL FIREFOX on PCs – Mozilla is miffed

Moz tells Reg: We're looking into this

Providing a secure and efficient Helpdesk

The Mozilla Foundation has begun an investigation after tech juggernaut Dell appeared to be asking customers to pay more than £16 ($27) to install its free web browser Firefox on newly purchased Dell kit.

A dialog box that popped up while a reader was trying to buy hardware at Dell
(click for the full enlarged glory)

A reader wrote to us to say that Dell had asked if he'd like to fork out £16.25 for the convenience of having Mozilla's browser installed on a new machine he was attempting to purchase.

Sources within Mozilla said they had launched a preliminary consultation with legal teams, but this process was at an early stage.

The source said: "Mozilla is looking into this as it does not comply with terms and conditions policy. I’m afraid we can’t really answer your questions until Mozilla hears from legal teams."

Mozilla has a Trademark Policy which covers distribution of Firefox.

We contacted Dell about the issue yesterday but it had not responded by the time of publication. We'll update when we hear more.

Firefox takes just over 10 minutes to install for anyone with even the most basic computing knowledge, meaning that Dell is charging around £100 an hour to load a computer with the free and open-source software.

That's the same rate that some A&E doctors receive. ®

Internet Security Threat Report 2014

More from The Register

next story
Microsoft on the Threshold of a new name for Windows next week
Rebranded OS reportedly set to be flung open by Redmond
'In... 15 feet... you will be HIT BY A TRAIN' Google patents the SPLAT-NAV
Alert system tips oblivious phone junkies to oncoming traffic
Apple: SO sorry for the iOS 8.0.1 UPDATE BUNGLE HORROR
Apple kills 'upgrade'. Hey, Microsoft. You sure you want to be like these guys?
SMASH the Bash bug! Red Hat, Apple scramble for patch batches
'Applying multiple security updates is extremely difficult'
'Google is NOT the gatekeeper to the web, as some claim'
Plus: 'Pretty sure iOS 8.0.2 will just turn the iPhone into a fax machine'
ARM gives Internet of Things a piece of its mind – the Cortex-M7
32-bit core packs some DSP for VIP IoT CPU LOL
'People have forgotten just how late the first iPhone arrived ...'
Plus: 'Google's IDEALISM is an injudicious justification for inappropriate biz practices'
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.