Feeds

Dell charges £16 TO INSTALL FIREFOX on PCs – Mozilla is miffed

Moz tells Reg: We're looking into this

The essential guide to IT transformation

The Mozilla Foundation has begun an investigation after tech juggernaut Dell appeared to be asking customers to pay more than £16 ($27) to install its free web browser Firefox on newly purchased Dell kit.

A dialog box that popped up while a reader was trying to buy hardware at Dell
(click for the full enlarged glory)

A reader wrote to us to say that Dell had asked if he'd like to fork out £16.25 for the convenience of having Mozilla's browser installed on a new machine he was attempting to purchase.

Sources within Mozilla said they had launched a preliminary consultation with legal teams, but this process was at an early stage.

The source said: "Mozilla is looking into this as it does not comply with terms and conditions policy. I’m afraid we can’t really answer your questions until Mozilla hears from legal teams."

Mozilla has a Trademark Policy which covers distribution of Firefox.

We contacted Dell about the issue yesterday but it had not responded by the time of publication. We'll update when we hear more.

Firefox takes just over 10 minutes to install for anyone with even the most basic computing knowledge, meaning that Dell is charging around £100 an hour to load a computer with the free and open-source software.

That's the same rate that some A&E doctors receive. ®

The essential guide to IT transformation

More from The Register

next story
Microsoft boots 1,500 dodgy apps from the Windows Store
DEVELOPERS! DEVELOPERS! DEVELOPERS! Naughty, misleading developers!
Apple promises to lift Curse of the Drained iPhone 5 Battery
Have you tried turning it off and...? Never mind, here's a replacement
Mozilla's 'Tiles' ads debut in new Firefox nightlies
You can try turning them off and on again
Linux turns 23 and Linus Torvalds celebrates as only he can
No, not with swearing, but by controlling the release cycle
Scratched PC-dispatch patch patched, hatched in batch rematch
Windows security update fixed after triggering blue screens (and screams) of death
This is how I set about making a fortune with my own startup
Would you leave your well-paid job to chase your dream?
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Backing up Big Data
Solving backup challenges and “protect everything from everywhere,” as we move into the era of big data management and the adoption of BYOD.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?