Feeds

Plusnet goes titsup for spectacular hour-long wobble

Broadband and telephone lines blighted by unspecified 'network issue'

Choosing a cloud hosting partner with confidence

Plusnet's broadband and phone service is slowing coming back to life, after the telco's network suffered a nasty hour-long outage this morning.

The BT-owned firm did not cough to the cause of the downtime, which struck customers at 9:30am, but it did confirm that subscribers would struggle to get online.

Anecdotal reports on Twitter appeared to show that the technical blunder had hit a fairly large number of Plusnet's userbase.

It said on its service status page that the Sheffield-based ISP was "aware of an issue resulting in customers not being able to access websites or use other internet based services".

Plusnet added:

Occasionally when browsing you may receive an error stating that your browser is unable to find the site specified.

Our network engineers are currently investigating this issue and we will provide an update as soon as any more information becomes available.

We are also receiving an increased volume of calls from customers who are suffering from this issue, meaning that you may find longer than normal waits when calling.

We apologise for any inconvenience this may cause.

Some customers complained on Twitter that they were unable to stay in contact with Plusnet's helpline during the outage.

Plusnet's social media bods blamed the network going titsup for the ill communication.

Wobbly woe

Plusnet has now told its subscribers that its "engineers have identified the issue and believe that service should now be restored".

The Register sought comment from Plusnet, but it hadn't got back to us at time of writing. ®

Beginner's guide to SSL certificates

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Google+ GOING, GOING ... ? Newbie Gmailers no longer forced into mandatory ID slurp
Mountain View distances itself from lame 'network thingy'
Vodafone to buy 140 Phones 4u stores from stricken retailer
887 jobs 'preserved' in the process, says administrator PwC
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
Drag queens: Oh, don't be so bitchy, Facebook! Let us use our stage names
Handbags at dawn over free content ad network's ID policy
Comcast exec: No, we haven't banned Tor. I use it. You're probably using it
Keep in mind if, say, your Onion browser craps out on Xfinity
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.