Feeds

MtGox to customers: Your call is important to us … NOT!

Call centre hell awaits Bitcoin's bereft brigades

5 things you didn’t know about cloud backup

Bitcoin owners keen to understand just what failed exchange MtGox may be able to do for them remain in the dark, after the outfit set up a call centre that, so far as The Register can tell, seldom picks up the phone.

MtGox declared bankruptcy last week, taking more than $US400m worth of Bitcoin with it.

Users are understandably keen to learn just what this means for their holdings of digital cash, so would have been interested to learn that on Sunday the outfit posted an update to its website. Here's the update:

Mark Karpeles Representative Director MtGox Co., Ltd. Shibuya 2-11-5

Shibuya-ku, Tokyo ANNOUNCEMENT REGARDING AN APPLICATION FOR COMMENCEMENT OF A PROCEDURE OF CIVIL REHABILITATION An overview of the situation should be published here shortly (probably on March 3, 2014 (Japan time)). Contact information A call center has been established to respond to all inquiries. The call center is planned to start on March 3, 2014. All inquiries to MtGox Co., Ltd. should be made to the following telephone number: Telephone number +81 3-4588-3921 Working hours Monday to Friday 10am to 5pm (Japan time) Please refrain from contacting the office of the supervisor/investigator.

Taking advantage of our timezone, Vulture South has spent the afternoon trying to reach that call centre.

Our first two calls were not answered after 15 minutes. Our third call went through quickly and reached a woman who apologised that her English is not good enough to answer our queries and that all the English-speaking members of staff were on other calls. Fair enough, too: Vulture South could not have said as much in Japanese.

Two subsequent calls saw us on hold for more than ten minutes apiece, without reply.

If MtGox updates its site, or answers a call, we'll let you know. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Ice cream headache as black hat hacks sack Dairy Queen
I scream, you scream, we all scream 'DATA BREACH'!
Goog says patch⁵⁰ your Chrome
64-bit browser loads cat vids FIFTEEN PERCENT faster!
NIST to sysadmins: clean up your SSH mess
Too many keys, too badly managed
JLaw, Kate Upton exposed in celeb nude pics hack
100 women victimised as Apple iCloud accounts reportedly popped
Scratched PC-dispatch patch patched, hatched in batch rematch
Windows security update fixed after triggering blue screens (and screams) of death
Researchers camouflage haxxor traps with fake application traffic
Honeypots sweetened to resemble actual workloads, complete with 'secure' logins
Attack flogged through shiny-clicky social media buttons
66,000 users popped by malicious Flash fudging add-on
New Snowden leak: How NSA shared 850-billion-plus metadata records
'Federated search' spaffed info all over Five Eyes chums
Three quarters of South Korea popped in online gaming raids
Records used to plunder game items, sold off to low lifes
Oz fed police in PDF redaction SNAFU
Give us your metadata, we'll publish your data
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.