Feeds

HP 'clarifies' firmware/support contract rules

Cough up security patches are all you'll get

Application security programs and practises

A week after upsetting the user community with what looked like a “no patches without payment” policy, HP has moved to “clarify” its position.

Rumours first emerged in December that ProLiant firmware would only be made available to customers with active support contracts, something confirmed in early February in a customer notice sighted by The Register.

That notice said:

Starting February 2014, an active warranty or contract is required to access HP ProLiant Server firmware updates. View your existing contracts & warranties or get help linking contracts or warranties to your HP Support Center user profile

In this note on the HP Technical Support Blog, Mary McCoy, the company's VP for server support, writes: “It is through the sales of warranty in the product, and sales of support services after the warranty, that we are able to invest to create great customer experiences with our products. Naturally we don't ask customers to buy support as that is their choice.”

McCoy also highlighted a few key point from the current HP FAQ on what support is and is not provided free. In brief:

  • Which products are affected? – Only ProLiant servers, and only system ROM and complex programming logic device (CPLD) firmware is affected. “Entitlement requirements” won't apply to iLO, I/O or controller firmware.
  • What about warranty? – Firmware is covered under warranty, but to get full coverage post-warranty, a service contract will be required.
  • What about security? – “Security and safety” patches will be provided to all server users for free.

The full list of firmware entitlement FAQs is here. ®

Eight steps to building an HP BladeSystem

More from The Register

next story
Sysadmin Day 2014: Quick, there's still time to get the beers in
He walked over the broken glass, killed the thugs... and er... reconnected the cables*
SHOCK and AWS: The fall of Amazon's deflationary cloud
Just as Jeff Bezos did to books and CDs, Amazon's rivals are now doing to it
Apple fanbois SCREAM as update BRICKS their Macbook Airs
Ragegasm spills over as firmware upgrade kills machines
Amazon Reveals One Weird Trick: A Loss On Almost $20bn In Sales
Investors really hate it: Share price plunge as growth SLOWS in key AWS division
EU's top data cops to meet Google, Microsoft et al over 'right to be forgotten'
Plan to hammer out 'coherent' guidelines. Good luck chaps!
US judge: YES, cops or feds so can slurp an ENTIRE Gmail account
Crooks don't have folders labelled 'drug records', opines NY beak
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Manic malware Mayhem spreads through Linux, FreeBSD web servers
And how Google could cripple infection rate in a second
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.