Feeds

HP 'clarifies' firmware/support contract rules

Cough up security patches are all you'll get

Providing a secure and efficient Helpdesk

A week after upsetting the user community with what looked like a “no patches without payment” policy, HP has moved to “clarify” its position.

Rumours first emerged in December that ProLiant firmware would only be made available to customers with active support contracts, something confirmed in early February in a customer notice sighted by The Register.

That notice said:

Starting February 2014, an active warranty or contract is required to access HP ProLiant Server firmware updates. View your existing contracts & warranties or get help linking contracts or warranties to your HP Support Center user profile

In this note on the HP Technical Support Blog, Mary McCoy, the company's VP for server support, writes: “It is through the sales of warranty in the product, and sales of support services after the warranty, that we are able to invest to create great customer experiences with our products. Naturally we don't ask customers to buy support as that is their choice.”

McCoy also highlighted a few key point from the current HP FAQ on what support is and is not provided free. In brief:

  • Which products are affected? – Only ProLiant servers, and only system ROM and complex programming logic device (CPLD) firmware is affected. “Entitlement requirements” won't apply to iLO, I/O or controller firmware.
  • What about warranty? – Firmware is covered under warranty, but to get full coverage post-warranty, a service contract will be required.
  • What about security? – “Security and safety” patches will be provided to all server users for free.

The full list of firmware entitlement FAQs is here. ®

Security for virtualized datacentres

More from The Register

next story
Wanna keep your data for 1,000 YEARS? No? Hard luck, HDS wants you to anyway
Combine Blu-ray and M-DISC and you get this monster
US boffins demo 'twisted radio' mux
OAM takes wireless signals to 32 Gbps
Apple flops out 2FA for iCloud in bid to stop future nude selfie leaks
Millions of 4chan users howl with laughter as Cupertino slams stable door
No biggie: EMC's XtremIO firmware upgrade 'will wipe data'
But it'll have no impact and will be seamless, we're told
Students playing with impressive racks? Yes, it's cluster comp time
The most comprehensive coverage the world has ever seen. Ever
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Protecting users from Firesheep and other Sidejacking attacks with SSL
Discussing the vulnerabilities inherent in Wi-Fi networks, and how using TLS/SSL for your entire site will assure security.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.