Feeds

HP 'clarifies' firmware/support contract rules

Cough up security patches are all you'll get

Combat fraud and increase customer satisfaction

A week after upsetting the user community with what looked like a “no patches without payment” policy, HP has moved to “clarify” its position.

Rumours first emerged in December that ProLiant firmware would only be made available to customers with active support contracts, something confirmed in early February in a customer notice sighted by The Register.

That notice said:

Starting February 2014, an active warranty or contract is required to access HP ProLiant Server firmware updates. View your existing contracts & warranties or get help linking contracts or warranties to your HP Support Center user profile

In this note on the HP Technical Support Blog, Mary McCoy, the company's VP for server support, writes: “It is through the sales of warranty in the product, and sales of support services after the warranty, that we are able to invest to create great customer experiences with our products. Naturally we don't ask customers to buy support as that is their choice.”

McCoy also highlighted a few key point from the current HP FAQ on what support is and is not provided free. In brief:

  • Which products are affected? – Only ProLiant servers, and only system ROM and complex programming logic device (CPLD) firmware is affected. “Entitlement requirements” won't apply to iLO, I/O or controller firmware.
  • What about warranty? – Firmware is covered under warranty, but to get full coverage post-warranty, a service contract will be required.
  • What about security? – “Security and safety” patches will be provided to all server users for free.

The full list of firmware entitlement FAQs is here. ®

3 Big data security analytics techniques

More from The Register

next story
This time it's 'Personal': new Office 365 sub covers just two devices
Redmond also brings Office into Google's back yard
Kingston DataTraveler MicroDuo: Turn your phone into a 72GB beast
USB-usiness in the front, micro-USB party in the back
AMD's 'Seattle' 64-bit ARM server chips now sampling, set to launch in late 2014
But they won't appear in SeaMicro Fabric Compute Systems anytime soon
Brit boffins use TARDIS to re-route data flows through time and space
'Traffic Assignment and Retiming Dynamics with Inherent Stability' algo can save ISPs big bucks
Microsoft's Nadella: SQL Server 2014 means we're all about data
Adds new big data tools in quest for 'ambient intelligence'
prev story

Whitepapers

Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.