Feeds

BT scratches its head over MYSTERY Home Hub disconnections

We've tried turning it off and on again, before you say it

Secure remote control for conventional and virtual desktops

BT has been left puzzled after some Infinity customers complained about being abruptly disconnected from the fibre broadband network when using the telco's Home Hub 5 wireless router.

The Register heard from one reader who told us that the mysterious disruptions to BT's Infinity service had apparently begun to surface after subscribers received a firmware update for the kit, which the company has boasted carries the UK's fastest Wi-Fi signal for compatible AC devices.

Complaints are piling up on BT's community forum, but the firm is nonplussed by the reported problems with its Home Hub 5 gear.

A BT spokeswoman told El Reg:

We are not aware of any issues with the BT Home Hub 5 that might lead to these reports, however we will investigate the issues raised on our forums to see if we can identify anything.

Meanwhile, BT customers are continuing to demand answers from the one-time national telco.

Some punters have claimed that their hub is trapped in a reboot loop, while others have been advised by BT engineers to use the the old equipment instead of the new and apparently troubled Home Hub 5.

The reported bug with BT's kit echo problems Virgin Media had with its SuperHub modem/router combi networking box, which was repeatedly hampered by glitches that eventually led to the ISP's kit being renamed the "SuperFail" by its fed-up customers. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Blockbuster book lays out the first 20 years of the Smartphone Wars
Symbian's David Wood bares all. Not for the faint hearted
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
'Serious flaws in the Vertigan report' says broadband boffin
Report 'fails reality test' , is 'simply wrong' and offers ''convenient' justification for FTTN says Rod Tucker
This flashlight app requires: Your contacts list, identity, access to your camera...
Who us, dodgy? Vast majority of mobile apps fail privacy test
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.