Feeds

Another one bites the dust: AVG kills its remote access service

Borrows from LogMeIn playbook as all Crossloop accounts stop ... now!

Remote control for virtualized desktops

AVG has shut down its remote access service Crossloop.

The security company acquired Crossloop in 2012, to support what it says is a “ rapidly growing AVG CloudCare offering”. Despite the @crossloop Twitter account boasting it connected “ 20,000 computer support experts” AVG shuttered the service last Friday.

Users aren't happy because AVG seems to have offered no notice whatsoever: a document.lastModified query on the service's home page produces a date of January 31st, the same day the letter now resident on that page is dated.

That letter offers a helpful link to Crossfire's terms of service, which points out “CrossLoop may modify, suspend or discontinue the CrossLoop Services at any time, for any reason, in its sole discretion.”

Users aren't happy: the Tweets below are typical of responses to the closure, which some seem to say took place before advice about it was posted.

Full refunds are on offer for paid accounts.

AVG doesn't say why it's killing off Crossloop. Let's imagine that it simply wasn't turning a profit on the service.

Let's speculate, also, that perhaps the up-sell rate from the free service to the paid offering was lower than hoped-for.

Any minute now, someone's going to write an article arguing that the deaths of LogMeIn and Crossloop represent the moment the freemium software-as-a-service business business model was diagnosed with a terminal illness. This is not that article, but let's hope the hypothetical screed points out comparable remote access features are baked into major operating systems, making Crossloop and LogMeIn less-than-stellar examples of innovation that may not have had much of a chance of success whatever models they adopted. Let's also hope that article points out that cloud services cost actual money to run, and that without cash flowing in from paying customers even the small sums one can pay to rent a server these days may not be sustainable. ®

Intelligent flash storage arrays

More from The Register

next story
PEAK APPLE: iOS 8 is least popular Cupertino mobile OS in all of HUMAN HISTORY
'Nerd release' finally staggers past 50 per cent adoption
Microsoft to bake Skype into IE, without plugins
Redmond thinks the Object Real-Time Communications API for WebRTC is ready to roll
Microsoft promises Windows 10 will mean two-factor auth for all
Sneak peek at security features Redmond's baking into new OS
Mozilla: Spidermonkey ATE Apple's JavaScriptCore, THRASHED Google V8
Moz man claims the win on rivals' own benchmarks
Yes, Virginia, there IS a W3C HTML5 standard – as of now, that is
You asked for it! You begged for it! Then you gave up! And now it's HERE!
FTDI yanks chip-bricking driver from Windows Update, vows to fight on
Next driver to battle fake chips with 'non-invasive' methods
DEATH by PowerPoint: Microsoft warns of 0-day attack hidden in slides
Might put out patch in update, might chuck it out sooner
Ubuntu 14.10 tries pulling a Steve Ballmer on cloudy offerings
Oi, Windows, centOS and openSUSE – behave, we're all friends here
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
Simplify SSL certificate management across the enterprise
Simple steps to take control of SSL across the enterprise, and recommendations for a management platform for full visibility and single-point of control for these Certificates.