Feeds

Another one bites the dust: AVG kills its remote access service

Borrows from LogMeIn playbook as all Crossloop accounts stop ... now!

Choosing a cloud hosting partner with confidence

AVG has shut down its remote access service Crossloop.

The security company acquired Crossloop in 2012, to support what it says is a “ rapidly growing AVG CloudCare offering”. Despite the @crossloop Twitter account boasting it connected “ 20,000 computer support experts” AVG shuttered the service last Friday.

Users aren't happy because AVG seems to have offered no notice whatsoever: a document.lastModified query on the service's home page produces a date of January 31st, the same day the letter now resident on that page is dated.

That letter offers a helpful link to Crossfire's terms of service, which points out “CrossLoop may modify, suspend or discontinue the CrossLoop Services at any time, for any reason, in its sole discretion.”

Users aren't happy: the Tweets below are typical of responses to the closure, which some seem to say took place before advice about it was posted.

Full refunds are on offer for paid accounts.

AVG doesn't say why it's killing off Crossloop. Let's imagine that it simply wasn't turning a profit on the service.

Let's speculate, also, that perhaps the up-sell rate from the free service to the paid offering was lower than hoped-for.

Any minute now, someone's going to write an article arguing that the deaths of LogMeIn and Crossloop represent the moment the freemium software-as-a-service business business model was diagnosed with a terminal illness. This is not that article, but let's hope the hypothetical screed points out comparable remote access features are baked into major operating systems, making Crossloop and LogMeIn less-than-stellar examples of innovation that may not have had much of a chance of success whatever models they adopted. Let's also hope that article points out that cloud services cost actual money to run, and that without cash flowing in from paying customers even the small sums one can pay to rent a server these days may not be sustainable. ®

Internet Security Threat Report 2014

More from The Register

next story
Preview redux: Microsoft ships new Windows 10 build with 7,000 changes
Latest bleeding-edge bits borrow Action Center from Windows Phone
Google opens Inbox – email for people too thick to handle email
Print this article out and give it to someone tech-y if you get stuck
Microsoft promises Windows 10 will mean two-factor auth for all
Sneak peek at security features Redmond's baking into new OS
UNIX greybeards threaten Debian fork over systemd plan
'Veteran Unix Admins' fear desktop emphasis is betraying open source
Entity Framework goes 'code first' as Microsoft pulls visual design tool
Visual Studio database diagramming's out the window
Google+ goes TITSUP. But WHO knew? How long? Anyone ... Hello ...
Wobbly Gmail, Contacts, Calendar on the other hand ...
DEATH by PowerPoint: Microsoft warns of 0-day attack hidden in slides
Might put out patch in update, might chuck it out sooner
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.