Feeds

Another one bites the dust: AVG kills its remote access service

Borrows from LogMeIn playbook as all Crossloop accounts stop ... now!

Secure remote control for conventional and virtual desktops

AVG has shut down its remote access service Crossloop.

The security company acquired Crossloop in 2012, to support what it says is a “ rapidly growing AVG CloudCare offering”. Despite the @crossloop Twitter account boasting it connected “ 20,000 computer support experts” AVG shuttered the service last Friday.

Users aren't happy because AVG seems to have offered no notice whatsoever: a document.lastModified query on the service's home page produces a date of January 31st, the same day the letter now resident on that page is dated.

That letter offers a helpful link to Crossfire's terms of service, which points out “CrossLoop may modify, suspend or discontinue the CrossLoop Services at any time, for any reason, in its sole discretion.”

Users aren't happy: the Tweets below are typical of responses to the closure, which some seem to say took place before advice about it was posted.

Full refunds are on offer for paid accounts.

AVG doesn't say why it's killing off Crossloop. Let's imagine that it simply wasn't turning a profit on the service.

Let's speculate, also, that perhaps the up-sell rate from the free service to the paid offering was lower than hoped-for.

Any minute now, someone's going to write an article arguing that the deaths of LogMeIn and Crossloop represent the moment the freemium software-as-a-service business business model was diagnosed with a terminal illness. This is not that article, but let's hope the hypothetical screed points out comparable remote access features are baked into major operating systems, making Crossloop and LogMeIn less-than-stellar examples of innovation that may not have had much of a chance of success whatever models they adopted. Let's also hope that article points out that cloud services cost actual money to run, and that without cash flowing in from paying customers even the small sums one can pay to rent a server these days may not be sustainable. ®

The essential guide to IT transformation

More from The Register

next story
Apple promises to lift Curse of the Drained iPhone 5 Battery
Have you tried turning it off and...? Never mind, here's a replacement
China: You, Microsoft. Office-Windows 'compatibility'. You have 20 days to explain
Told to cough up more details as antitrust probe goes deeper
BBC: We're going to slip CODING into kids' TV
Pureed-carrot-in-ice cream C++ surprise
Linux turns 23 and Linus Torvalds celebrates as only he can
No, not with swearing, but by controlling the release cycle
Scratched PC-dispatch patch patched, hatched in batch rematch
Windows security update fixed after triggering blue screens (and screams) of death
This is how I set about making a fortune with my own startup
Would you leave your well-paid job to chase your dream?
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.