Feeds

Another one bites the dust: AVG kills its remote access service

Borrows from LogMeIn playbook as all Crossloop accounts stop ... now!

Internet Security Threat Report 2014

AVG has shut down its remote access service Crossloop.

The security company acquired Crossloop in 2012, to support what it says is a “ rapidly growing AVG CloudCare offering”. Despite the @crossloop Twitter account boasting it connected “ 20,000 computer support experts” AVG shuttered the service last Friday.

Users aren't happy because AVG seems to have offered no notice whatsoever: a document.lastModified query on the service's home page produces a date of January 31st, the same day the letter now resident on that page is dated.

That letter offers a helpful link to Crossfire's terms of service, which points out “CrossLoop may modify, suspend or discontinue the CrossLoop Services at any time, for any reason, in its sole discretion.”

Users aren't happy: the Tweets below are typical of responses to the closure, which some seem to say took place before advice about it was posted.

Full refunds are on offer for paid accounts.

AVG doesn't say why it's killing off Crossloop. Let's imagine that it simply wasn't turning a profit on the service.

Let's speculate, also, that perhaps the up-sell rate from the free service to the paid offering was lower than hoped-for.

Any minute now, someone's going to write an article arguing that the deaths of LogMeIn and Crossloop represent the moment the freemium software-as-a-service business business model was diagnosed with a terminal illness. This is not that article, but let's hope the hypothetical screed points out comparable remote access features are baked into major operating systems, making Crossloop and LogMeIn less-than-stellar examples of innovation that may not have had much of a chance of success whatever models they adopted. Let's also hope that article points out that cloud services cost actual money to run, and that without cash flowing in from paying customers even the small sums one can pay to rent a server these days may not be sustainable. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
ONE MILLION people already running Windows 10
A third of them are doing it in VMs, but early feedback focuses on frippery
Netscape Navigator - the browser that started it all - turns 20
It was 20 years ago today, Marc Andreeesen taught the band to play
Sway: Microsoft's new Office app doesn't have an Undo function
Content aggregation, meet the workplace ... oh
Sign off my IT project or I’ll PHONE your MUM
Honestly, it’s a piece of piss
Do Moan! MONSTER 6-day EMAIL OUTAGE hits Domain Monster
Customers freaked out by frightful service
Return of the Jedi – Apache reclaims web server crown
.london, .hamburg and .公司 - that's .com in Chinese - storm the web server charts
NetWare sales revive in China thanks to that man Snowden
If it ain't Microsoft, it's in fashion behind the Great Firewall
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.