Feeds

Network Solutions apologises for 'You just paid us $1850' email

'Badly worded e-mail' should have explained new WebLock service was opt-in

Protecting users from Firesheep and other Sidejacking attacks with SSL

Domain Name registrar Network Solutions has blamed a backlash over extra fees for secured domains on a “badly worded e-mail”.

Customers of Network Solutions recently received an e-mail saying that to combat domain hijacks, “Starting 9:00 AM EST on 2/4/2014, all of your domains will be protected via our WebLock Program”. This would only allow pre-registered Certified Users to make any changes to a domain name's configuration settings.

Network Solutions would check all requests for changes via an outbound call to the pre-registered telephone number, with the recipient to use a unique nine-digit PIN to confirm their intentions; and all Certified Users would be notified of the request to make a change, along with which user made the request.

All of which is well and good, but it was this line in the e-mail, spotted by Tweeter Brent Simmons, that enraged customers:

To help recapture the costs of maintaining this extra level of security for your account, your credit card will be billed $1,850 for the first year of service on the date your program goes live. After that you will be billed $1,350 on every subsequent year from that date.

The e-mail was sent to 49 customers.

According to Domain Name Wire, Web.com (owner of Network Solutions) has backed down from what looked like an enforced price premium, with COO Jason Teichman saying the program will be opt-in, and that all customers targeted by the program will get a call from the company.

The program will only be put to the top 30,000 or so customers – the largest 1 per cent of Network Solutions' book – and the charge will cover an entire customer account, regardless of how many domains are registered by that customer.

The program, in other words, focuses on big-name brands and major resellers, for whom $1850 is back-of-the-sofa stuff and the service sounds like a good idea. As does asking them politely to pay up, Network Solutions now realises. ®

The next step in data security

More from The Register

next story
Israeli spies rebel over mass-snooping on innocent Palestinians
'Disciplinary treatment will be sharp and clear' vow spy-chiefs
Infosec geniuses hack a Canon PRINTER and install DOOM
Internet of Stuff securo-cockups strike yet again
THREE QUARTERS of Android mobes open to web page spy bug
Metasploit module gobbles KitKat SOP slop
'Speargun' program is fantasy, says cable operator
We just might notice if you cut our cables
Apple Pay is a tidy payday for Apple with 0.15% cut, sources say
Cupertino slurps 15 cents from every $100 purchase
YouTube, Amazon and Yahoo! caught in malvertising mess
Cisco says 'Kyle and Stan' attack is spreading through compromised ad networks
Hackers pop Brazil newspaper to root home routers
Step One: try default passwords. Step Two: Repeat Step One until success
Greater dev access to iOS 8 will put us AT RISK from HACKERS
Knocking holes in Apple's walled garden could backfire, says securo-chap
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.