Feeds

Network Solutions apologises for 'You just paid us $1850' email

'Badly worded e-mail' should have explained new WebLock service was opt-in

SANS - Survey on application security programs

Domain Name registrar Network Solutions has blamed a backlash over extra fees for secured domains on a “badly worded e-mail”.

Customers of Network Solutions recently received an e-mail saying that to combat domain hijacks, “Starting 9:00 AM EST on 2/4/2014, all of your domains will be protected via our WebLock Program”. This would only allow pre-registered Certified Users to make any changes to a domain name's configuration settings.

Network Solutions would check all requests for changes via an outbound call to the pre-registered telephone number, with the recipient to use a unique nine-digit PIN to confirm their intentions; and all Certified Users would be notified of the request to make a change, along with which user made the request.

All of which is well and good, but it was this line in the e-mail, spotted by Tweeter Brent Simmons, that enraged customers:

To help recapture the costs of maintaining this extra level of security for your account, your credit card will be billed $1,850 for the first year of service on the date your program goes live. After that you will be billed $1,350 on every subsequent year from that date.

The e-mail was sent to 49 customers.

According to Domain Name Wire, Web.com (owner of Network Solutions) has backed down from what looked like an enforced price premium, with COO Jason Teichman saying the program will be opt-in, and that all customers targeted by the program will get a call from the company.

The program will only be put to the top 30,000 or so customers – the largest 1 per cent of Network Solutions' book – and the charge will cover an entire customer account, regardless of how many domains are registered by that customer.

The program, in other words, focuses on big-name brands and major resellers, for whom $1850 is back-of-the-sofa stuff and the service sounds like a good idea. As does asking them politely to pay up, Network Solutions now realises. ®

High performance access to file storage

More from The Register

next story
Obama allows NSA to exploit 0-days: report
If the spooks say they need it, they get it
Putin tells Snowden: Russia conducts no US-style mass surveillance
Gov't is too broke for that, Russian prez says
Snowden-inspired crypto-email service Lavaboom launches
German service pays tribute to Lavabit
Mounties always get their man: Heartbleed 'hacker', 19, CUFFED
Canadian teen accused of raiding tax computers using OpenSSL bug
One year on: diplomatic fail as Chinese APT gangs get back to work
Mandiant says past 12 months shows Beijing won't call off its hackers
Heartbleed exploit, inoculation, both released
File under 'this is going to hurt you more than it hurts me'
Arts and crafts store Michaels says 3 million credit cards exposed in breach
Meanwhile, Target investigators prepare for long process in nabbing hackers
prev story

Whitepapers

SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.