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EMC: We've stomped out VNX2 reboot issue

Have you tried rebooting it?

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We've been hearing about a bug in EMC's VNX2 software which causes it to reboot every 80 days.

Tweets like this one have been appearing like canaries in a coalmine:

Bull is a worldwide EMC partner and one of its online support pages mentions the issue:

URGENT : Unexpected (storage processor) panic on new VNX2 [which reboots] every 80 days.

The EMC note ETA1756199 warns for a logic issue not still corrected.

Both SPs may reboot every 80 days and cause [loss of access to] data...

Until the issue is fixed in a future release, [this] workaround must be applied by customer:

1. Reboot SPA

2. Wait 30 min

3. Reboot SPB

The SP reboot can be [obtained] from Unisphere in the menu "System" -> "Storage Hardware"

Right-click on the SP and select "Reboot"

(Bull is a French supplier and the English text needed a little polishing.)

Affected VNX2 models are the VNX5200, VNX5400, VNX5600, VNX5800, VNX7600 and VNX8000.

We asked EMC about it and a spokesperson said: "This issue was addressed with a non-disruptive upgrade fix that has been made available to customers and partners." No big deal then. ®

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