Feeds

BT banks on ex-HSBC man to take charge of Openreach biz

Moneyman will steer bumpkin broadband deployment

Eight steps to building an HP BladeSystem

BT's outgoing Openreach boss Liv Garfield is to be replaced by a money man poached from Britain's struggling banking sector.

The telecoms giant said it had hired Joe Garner, 44, who was previously HSBC's UK boss where he helped steer the bank through the financial crisis, BT noted.

Garner will join BT in mid-February when he is expected to succeed Garfield, who resigned in November last year - just two months after Gavin Patterson became the telco's chief.

BT said that Garner, who previously worked at Dixons and Procter & Gamble, had an excellent record with wrangling customers' complaints at HSBC.

Presumably the firm is hoping that Garner can help put an end to BT's Openreach division being repeatedly slammed by other telcos for failing to adequately fix faults in a timely manner.

Joe Garner. Pic credit: BT

Communications watchdog Ofcom recently confirmed its plans to impose new rules on BT - which leases its lines to rival ISPs - that would force its Openreach engineers to "meet minimum performance standards" or else face sanctions that could include fines.

BT gushed that Garner knows his regulatory onions, too. Experience of which will make the new Openreach boss "invaluable" to the one-time national telco, apparently.

Garner said he was "thrilled" about the job, while Patterson said that the banker would help BT "expand our fibre optic network into rural areas." ®

Bridging the IT gap between rising business demands and ageing tools

More from The Register

next story
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
BlackBerry: Toss the server, mate... BES is in the CLOUD now
BlackBerry Enterprise Services takes aim at SMEs - but there's a catch
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.