Feeds

BT banks on ex-HSBC man to take charge of Openreach biz

Moneyman will steer bumpkin broadband deployment

Secure remote control for conventional and virtual desktops

BT's outgoing Openreach boss Liv Garfield is to be replaced by a money man poached from Britain's struggling banking sector.

The telecoms giant said it had hired Joe Garner, 44, who was previously HSBC's UK boss where he helped steer the bank through the financial crisis, BT noted.

Garner will join BT in mid-February when he is expected to succeed Garfield, who resigned in November last year - just two months after Gavin Patterson became the telco's chief.

BT said that Garner, who previously worked at Dixons and Procter & Gamble, had an excellent record with wrangling customers' complaints at HSBC.

Presumably the firm is hoping that Garner can help put an end to BT's Openreach division being repeatedly slammed by other telcos for failing to adequately fix faults in a timely manner.

Joe Garner. Pic credit: BT

Communications watchdog Ofcom recently confirmed its plans to impose new rules on BT - which leases its lines to rival ISPs - that would force its Openreach engineers to "meet minimum performance standards" or else face sanctions that could include fines.

BT gushed that Garner knows his regulatory onions, too. Experience of which will make the new Openreach boss "invaluable" to the one-time national telco, apparently.

Garner said he was "thrilled" about the job, while Patterson said that the banker would help BT "expand our fibre optic network into rural areas." ®

Intelligent flash storage arrays

More from The Register

next story
Mighty Blighty broadbanders beg: Let us lay cable in BT's, er, ducts
Complain to Ofcom that telco has 'effective monopoly'
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Yahoo! blames! MONSTER! email! OUTAGE! on! CUT! CABLE! bungle!
Weekend woe for BT as telco struggles to restore service
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
Ofcom tackles complaint over Premier League footie TV rights
Virgin Media: UK fans pay the most for the fewest matches
FCC: Gonna need y'all to cough up $1.5bn to put broadband in schools
Kids need more fiber, says Wheeler, and you'll pay for it
NBN Co screws lid on FTTP coffin
Copper and HFC dominate in new corporate plan
prev story

Whitepapers

Driving business with continuous operational intelligence
Introducing an innovative approach offered by ExtraHop for producing continuous operational intelligence.
10 threats to successful enterprise endpoint backup
10 threats to a successful backup including issues with BYOD, slow backups and ineffective security.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.